Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I have Mac Mail on My MackBook Pro operating under Mac OS 10.6.4. Mac

Customer Question
I have Mac Mail on...
I have Mac Mail on My MackBook Pro operating under Mac OS 10.6.4.

Mac Mail will NOT automatically move JUNK to the junk folder. I put it in learning mode for a month and it never began automatically moving the junk. It only moves to the junk folder when I manually mark it as junk.

My current settings are:
v     Enable junk mail filtering

When junk mail arrives:
v     Move it to the junk mailbox

The following types of messages exempt
v     Sender is in my address book
v     Sender is in my previous recipients

v     Trust junk mail headers set by ISP
Submitted: 7 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
10/1/2010
Mac Support Specialist: Daniel, Mac Genius replied 7 years ago
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
Deselect the Trust Junk Mail Headers Sent by ISP.
In the image below

Attachments are only available to registered users.

Register Here
then click on Advanced.
Set up the way you want it and watch it work.
Ask Your Own Mac Question
Customer reply replied 7 years ago
Daniel, I did settings as instructed. At what point may I expect the junk mail to be moved to the JUNK mailbox automatically? As of now, I still have to move junk manually. What is the learning period?
Mac Support Specialist: Daniel, Mac Genius replied 7 years ago
Have you reset the junk filter with the reset button, this will start the learning period over.
Or one way that I use is Rules, find this in Mail preferences, you can really customize junk mail filters.
I started doing that when the junk mail seemed to lag behind.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
Give that a try.
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Daniel and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
I'll try that and get back to you. Thanks.
Mac Support Specialist: Daniel, Mac Genius replied 7 years ago
You can add many per rule so you don't get 35 rules for 35 different junk mails, I mean you make one rule for many senders.
Thank you, XXXXX XXXXX can be of more assistance please ask.
Ask Your Own Mac Question
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
4,770 Satisfied Customers
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,770 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My address book keeps crashing. Lots, but I've got the
Lots, but I've got the impression it might have something to do with the associated CardDav database (from DayLite app), otherwise standard software like mail, chrome, skype, more: wrike (a task manager), Parallels mit Windows VM, Things, Path Snagger, TextExpander and several tools in the background (Evernote, Norton, Dr. Cleaner etc.) … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I can't access my address book. Only getting one with repeat
I can't access my address book. Only getting one with repeat names etc. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
The screen is too dark and I cannot get it brighter, what
The screen is too dark and I cannot get it brighter, what goes? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I have an Ipod touch, about 8 years old. It just froze up.
I have an Ipod touch, about 8 years old. It just froze up. any ideas what I should do? I have kept my calendar and address book on it, so it is important information that I do not want to lose. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
How can I make an address list using my phone contact list?
How can I make an address list using my phone contact list? Is there a way to put all the contacts into a list on paper and to edit them if I don't want them all on the same list? I have an iPhone 6s.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I want to know how I can restore my email address book and
I want to know how I can restore my email address book and "sent" mail folder from my time machine on my mac. I am using Yahoo/ATT mail and Chrome as my browser. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
My address book has disappeared. Apple - I dunno the rest.
My address book has disappeared JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Apple - I dunno the rest JA: What kind of Apple device do you have? What Opera… read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Trying to educate my self. Is it possible to sync my iPhone
trying to educate my self. Is it possible to sync my iPhone to my iMac … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I want to input some addresses in my address book to add to
I want to input some addresses in my address book to add to Christmas card list. I want to have Mr.& Mrs. Last Name and have the last name appear alphabetically in contacts When I input Last name that… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I can't call numbers that are not in my address book. The
I can't call numbers that are not in my address book. The screen is fuzzy and illegible. This is a new phone and it happened once before. I tried last evening to reboot. Not sure if I'm doing it right… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Trying to export my contacts from my iPhone 5c into my
Hey. Trying to export my contacts from my iPhone 5c into my computer onto a numbers spreadsheet. Failing miserably so far. Please help!! Thanks... … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
Send Mac Basics: Address Book. Using OS Sierra 10.12.4. I
please send Mac Basics: Address Book. Using OS Sierra 10.12.4 … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
Im trying to block a number on my blackberry and not sure
Hi Im trying to block a number on my blackberry and not sure how … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
You recovered my crashing Address Book application earlier
Mike: You recovered my crashing Address Book application earlier this month (still working!). I have been experiencing a similar problem with system preferences crashing. It is less of a concern, and … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
I have lost my address book. Can I get it back? Don't know.
Yes, automatically. I deleted "recent calls." That must have been when I lost the address book. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My address book will not open - showing 1712 what should I
Hello, my address book will not open - showing 1712 what should I do? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Like others, my Address Book suddenly started crashing
Like others, my Address Book suddenly started crashing immediately after it's launched. … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
How do I take group from Address Book in my Mac book to a
How do I take group from Address Book in my Mac book to a group in my verizon email? Can you help? Verizon said I needed to talk to an apple expert.… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
976 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x