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my i pad has frozen and the screen is grey can you help me

please...
my i pad has frozen and the screen is grey can you help me please
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Answered in 1 minute by:
9/23/2010
Omer Mushahwar
Omer Mushahwar, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 309
Experience: I work with Mac Computers and Servers on a daily basis
Verified
Chat Conversation Started
Omer Mushahwar :

Hi I am one of the experts here on Just Answer.com

Omer Mushahwar :

So you Ipad is completely frozen?

JACUSTOMER-o76bf7s1- :

yes and the screen is grey

Omer Mushahwar :

Please hold down the sleep wake button and the home button on the ipad the sleep wake button is the power button and the Home button is the button below the screen hold them down together for 10 seconds

Omer Mushahwar :

the Ipad should the restart

Omer Mushahwar :

and become responsive again

Omer Mushahwar :

please try this and let me know

JACUSTOMER-o76bf7s1- :

just waiting for the restart wont switch on now

Omer Mushahwar :

Did the Ipad turn off

JACUSTOMER-o76bf7s1- :

yes just got an apple wait its on will try

Omer Mushahwar :

If it turned off try turning it on by pressing the power button let me know if it comes up fine

JACUSTOMER-o76bf7s1- :

yes it on what does the oraange light on the button under screen mean please and do you know how i can get ths pad to send e mail

Omer Mushahwar :

You have an orange light on the button under screen you mean the home button?

JACUSTOMER-o76bf7s1- :

yes the light not on now but the button slides accross and then light comes on

Omer Mushahwar :

the button slides across the screen?

JACUSTOMER-o76bf7s1- :

does it lock screen

Omer Mushahwar :

the slide button should lock the screen

Omer Mushahwar :

sorry one second is the button on the left side of the case or on the screen

Omer Mushahwar :

?

JACUSTOMER-o76bf7s1- :

thankyou Any ideas hiw to send e mail, i can receive but not reply PLEASE !

Omer Mushahwar :

You would have to go in and check your email settings under settin gs

JACUSTOMER-o76bf7s1- :

ok

Omer Mushahwar :

open settings go to mail account

JACUSTOMER-o76bf7s1- :

what am i looking for

Omer Mushahwar :

click on your email account

Omer Mushahwar :

in the settings you want to check the smtp server settings

Omer Mushahwar :

can you tell me whats after the @ symbol in your email address ie Hotmail.com gmail.com .....

Omer Mushahwar :

you want to click on SMTP server so you go into the advanced settings for the smtp server as this is what sends out your email

JACUSTOMER-o76bf7s1- :

ok got that outgoing server is different incoming smpt is ntl

JACUSTOMER-o76bf7s1- :

yes

JACUSTOMER-o76bf7s1- :

ok got that outgoing server is different incoming smpt is ntl

Omer Mushahwar :

yes the incoming and smtp servers are usually different

Omer Mushahwar :

click on smtp and you should see Primary Server and then a list of other servers

Omer Mushahwar :

what is listed under primary and what is listed under other

JACUSTOMER-o76bf7s1- :

primary is ntlworld and other just says add server

Omer Mushahwar :

and what is your email address I need to know what is after the @ symbol in your email address

Omer Mushahwar :

thanks

JACUSTOMER-o76bf7s1- :

[email protected]

Omer Mushahwar :

sorry can you type just want is after the @ the site blocks full email addresses from being displayed so all i see [email protected]

JACUSTOMER-o76bf7s1- :

ntlworld.com

Omer Mushahwar :

and your smtp server says smtp.ntlworld.comfor the name

Omer Mushahwar :

sorry smtp.ntlworld.com

JACUSTOMER-o76bf7s1- :

yes

Omer Mushahwar :

Now is your ipad the one with 3g and Wireless or just wireless

Omer Mushahwar :

if so what is your the carrier that provides the 3G coverage

JACUSTOMER-o76bf7s1- :

just wireless

JACUSTOMER-o76bf7s1- :

not 3G

JACUSTOMER-o76bf7s1- :

are you still there

Omer Mushahwar :

Yeah sorry

JACUSTOMER-o76bf7s1- :

i want to pay byou but have to go out in 5 mins can you come back to me please

Omer Mushahwar :

Had to step away for a second

JACUSTOMER-o76bf7s1- :

ok

Omer Mushahwar :

Who is your internet company

JACUSTOMER-o76bf7s1- :

virgin

Omer Mushahwar :

ok

Omer Mushahwar :

now in the smtp settings

Omer Mushahwar :

click on the server name under primary you should the settings for the server then can you tell me what the settings are?

JACUSTOMER-o76bf7s1- :

yes

JACUSTOMER-o76bf7s1- :

just says add server and then comes up withg host name etc

Omer Mushahwar :

Sorry under primary server you should see smtp.ntlworld.com click on that name

Omer Mushahwar :

it should then show you settings for turning it on

JACUSTOMER-o76bf7s1- :

it is on

JACUSTOMER-o76bf7s1- :

use ssl is off

Omer Mushahwar :

Understood but you should see thinks like Host Name Username Password XXXXX SSL Authentication when you click on

Omer Mushahwar :

ok does it have a username and password XXXXX in

Omer Mushahwar :

if it doesnt try typing in the same username and password XXXXX you used for the incoming server

JACUSTOMER-o76bf7s1- :

yes and host name is ntlworld

Omer Mushahwar :

Turn SSL on and can you tell me what it says for Authentication and Server port

JACUSTOMER-o76bf7s1- :

authen says password XXXXX if you click says MDS Challenge Respo0nse/ntlm/http mds digital

JACUSTOMER-o76bf7s1- :

server port 465

Omer Mushahwar :

Password XXXXX be correct

Omer Mushahwar :

Server port doesnt seem right to me try changing it to 587

JACUSTOMER-o76bf7s1- :

ok shall i try an email

Omer Mushahwar :

If 587 doesnt work 25 is always one to try as well

JACUSTOMER-o76bf7s1- :

ok

JACUSTOMER-o76bf7s1- :

still says cannot send mail

Omer Mushahwar :

have you tried with 25 as well

JACUSTOMER-o76bf7s1- :

incoming server port is 995

Omer Mushahwar :

yes leave that the way it is

JACUSTOMER-o76bf7s1- :

still wont go

JACUSTOMER-o76bf7s1- :

says connection to server has failed

Omer Mushahwar :

Ok lets try one other thing since you use virgin for internet

Omer Mushahwar :

go back to where it says primary and other

Omer Mushahwar :

and add other

JACUSTOMER-o76bf7s1- :

ok what shall i add

Omer Mushahwar :

we are going to add Virgins smtp server let me get you the settings one second

Omer Mushahwar :

the name is smtp.virgin.net

Omer Mushahwar :

type that into the host name

Omer Mushahwar :

but leave the username and password XXXXX

JACUSTOMER-o76bf7s1- :

ok got to go to school soon || trying now

Omer Mushahwar :

save it and make sure its on

JACUSTOMER-o76bf7s1- :

its veryfying/ will click accept but remember me i may be back and thank you

Omer Mushahwar :

Sounds good

Omer Mushahwar :

you can always post to this question after you accept and we can continue working on it

Omer Mushahwar :

I will get an email when you reply and will be back to help

Omer Mushahwar
Omer Mushahwar, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 309
Experience: I work with Mac Computers and Servers on a daily basis
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Omer Mushahwar, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 309
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Experience: I work with Mac Computers and Servers on a daily basis

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