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R.A. McConnell
R.A. McConnell, Mac Support Tech
Category: Mac
Satisfied Customers: 757
Experience:  A-Plus, MCP, 18+ years experience, LINUX admin
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I am using Firefox v3.6.8 on IMAC runnint system 10.6.4. I

Customer Question

I am using Firefox v3.6.8 on IMAC runnint system 10.6.4. I am unable to print from the web to my HP Photosmart D7360. I am able to print to a Brother printer owned by a friend.
I have already done the printer.printer_printer resets--- with no luck. Anyone help?
Submitted: 6 years ago.
Category: Mac
Expert:  R.A. McConnell replied 6 years ago.
Hello, I'll be glad to help you with this, but I need a little more information first:


Can you print to the HP printer from any other program, aside from Firefox?
Customer: replied 6 years ago.
Yes. I can print to the HP printer from any other program OK!
Expert:  R.A. McConnell replied 6 years ago.
Out of curiosity, can you print from Safari? I'm looking to see if the problem is specific to Firefox and this printer, or if it involves printing from the web in general.
Customer: replied 6 years ago.
Yes,I can print from Safari. Sorry for the delay, I lost you.
Customer: replied 6 years ago.
Should I just sit here and stare at the screen---will that help
Expert:  R.A. McConnell replied 6 years ago.
No problem. This isn't chat, so there is a bit of a delay. I'm here pretty much all day (west coast time), so I just get back to messages when they come, and sometimes it takes a moment to type up responses.


Can you create a new user account and try printing from there? Do you know how to do this, or would you like me to walk you through it? This will determine whether or not it is a problem with your user preferences, or if it is system-wide.

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