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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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cant print from imac. replaced printer and still cant p

Customer Question

can't print from imac. replaced printer and still can't print.
Submitted: 6 years ago.
Category: Mac
Expert:  Mike replied 6 years ago.
Chat Conversation Started
Mike the MacMedic :

To start:

Mike the MacMedic :

Please go to the Apple logo on the upper left of the screen, go to About This Mac, and tell me the System Version, the Processor and the Memory.

Then go to Macintosh HD, then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive on the left. Highlight your hard drive and click on Verify Disk on the right. If that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair.

Customer :

ver = 10.6.4

Customer :

prossesor=2.4 Ghz Intel core 2 Duo

Customer :

Memory = 2 GB 667 Mhz DDR2 SDRAM

Mike the MacMedic :

Let me know when Disk Utility is done.

Customer :

still waiting

Mike the MacMedic :

Also what model printer?

Customer :

repair permissions completed but still can't print

Mike the MacMedic :

what model printer?

Customer :

HP Photosmart 7260 and HP OfficeJet pro 8500

Customer :

OK

Mike the MacMedic :

How are they connected?

Customer :

USB cable from IMAC

Mike the MacMedic :

Go here and download, » HP Products with Print Drivers Included in Mac OS X 10.6 Snow Leopard
2009-11-05 , Version:N/A

Mike the MacMedic :

Oh sorry forget that. Included with SL

Mike the MacMedic :

Get this;

Mike the MacMedic :

Install then go to System Preferences/Print&Fax, delete both the printers and add them back again.

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