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Hello and Thank You for allowing me assist you with your question today!
Turn off your computer then attach your external drive and turn your computer back on. Now test and let me know if we
need to take further measures. Thank you! :)
okay. I'll be back in a minute....i'll bookmark this page.
i'll wait for you here
okay, i just restarted my pc, now i'll try plugging the G: back in...
no luck. It didn't make any difference.
you want to plug the drive in before you start your PC
okay...i'll try that.
shut down your PC and then plug the drive in. Also, if it has an external power supply make SURE it's plugged in too.
did you get all of that?
got it. i'm back now. Let me try iTunes...
should work :)
no. no difference. i had high hopes for it too.
if not, make a new shortcut
you corrupted the logical link when you unplugged the hard drive
i didnt use a shortcut. I tried opening it from windows explorer.
also, do you see lights on the external drive?
try plugging the hard drive into another pc and see if you can see the data
also, is the hard drive making any strange noises?
Do i need to do that if I can see the data thru windows explorer? (No, no strange noises.)
so you can see the data now?
on this computer?
yes. i have 3 folders on my G drive
who setup your iTunes configuration?
3) music - that's where I keep all my mp3s and they're still there
well, then just redo what you did when you first set it up
i have 16,000 mp3s and 200+ playlists. Care to help?
also, make SURE you have anti-virus software and it is up-to-date.
i do, it is.
not sure what you are asking
you setup iTunes, right?
well, the reason why i contacted you is that i'm trying to avoid having to reinstall iTunes. With all my files and playlists, it would take weeks to get it back the way i want it.
you should have to
but I don't know if you've provided me with all of what happened
I would also suggest getting away form Vista and going to Win&
i dont know what else i can tell you
have you run any malware programs on your PC?
yes. it runs automatically
what program is it?
did you try a system restore?
i dont know if i want to do that. and remember, the problem is on my external drive.
no it's not
listen, i'm going to opt out and have someone else assist you.