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Restart:Press and hold the Command-Option-P-R keys until you hear the chime three times then let go of the keys.Then get back to me
no chime. no response
Did it restart at all? Hold in the power button until it shuts off then try again.
No chime at all?
I can’t emphasize enough that if your computer will start up you need to backup any important files to a CD/DVD, memory stick or external hard drive before trying this. Then start up from your original system disk. Put this disk in and restart holding down the C key until you see the Apple logo. When you get to the Install screen you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility and select your hard rive on the left , try to Verify Disk, if not OK try to Repair Disk and also Repair Permissions.
This sounds like a problem she should take to a professional, since the disk has (unfortunately) not been backed up properly. Do you know of good Mac repair shops near Fairfield, CT?
The computer simply won't start up, so there is no way to back up the files.
What is you area code?
Sorry I meant zip code.
Her zip is 06824
Locations near Fairfield, CTTbi Computer LLCXXXXXWWestport, CT 06880Pcnet IncXXXXXbr />Trumbull, CT 06611Technology Revealed LLC54 Darina PlMilford, CT 06460Apple Store StamfordStamford Town CenterStamford, CT 06901Apple Store Danbury Fair MallSeven Backus AvenueDanbury, CT 06810Danbury Multimedia CenterXXXXXbr />Danbury, CT 06810Stafford Associates Computer Specialists IncXXXXXbr />Setauket, NY 11733Computer SupercenterXXXXXbr />Greenwich, CT 06830
You can go here for a map: http://www.apple.com/buy/locator/service/