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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11172
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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my mac entourage database crashed. please help! (sunday,

Customer Question

my mac entourage database crashed. please help!
(sunday, 8.1.10, 4:47am)
Submitted: 7 years ago.
Category: Mac
Expert:  Ashik replied 7 years ago.
Hi My name isXXXXX hope i can help you.

You can try to rebuild your Entourage database. Quit all applications like Office applications, iPhoto, iTunes etc. Then hold down the Option key and launch the Entourage application. In a few seconds, you'll be greeted with the Entourage Database Utility. Select to rebuild and rebuild the database.. Good Luck !

Best Regadrs,
Customer: replied 7 years ago.
thanks, XXXXX XXXXX your suggestion did not work. i've tried rebuilding my database this way before i contacted justanswer.mac.
Expert:  Ashik replied 7 years ago.
Did you recently sent/receive any mails with big attachments ?
Customer: replied 7 years ago.
yes, i tried sending an email with four pics that were 3 megs each. entourage crashed when i tried sending it. that was about 2 weeks ago.
Expert:  Ashik replied 7 years ago.
Hold down Shift key and open Entourage. Entourage will be opened in Safe Mode, then delete all mails with attachments, drafts etc. Close Entourage. Let me know how it goes...
Customer: replied 7 years ago.
entourage will not open while holding Shift key. i keep getting error message: "entourage cannot access your data. to attempt to fix the problem, rebuild your database."
Expert:  Ashik replied 7 years ago.
Sorry, i'm out of ideas. I will opt out and send this question to other experts. If they have any idea, they will reach you.