Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I installed a trial version of adobe acrobate 9 on my Mac about

10 days ago. I...
I installed a trial version of adobe acrobate 9 on my Mac about 10 days ago. I have sent for the Final version. However when I installed the trial version, I checked that I wanted it to be the version for many of my Mac functions. This morning my Mac won't search anything. How do I uninstall the Adobe trial version. Thanks Larry [email protected]
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
7/6/2010
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,611
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Hi My name isXXXXX hope i can help you

You can uninstall Acrobat with a special application called CleanApp. This application will remove all the related files of Acrobat from root folder which you cannot remove easily.

Download CleanApp : http://www.syniumsoftware.com/cleanapp/

(You can a see tutorial video in their website, and no need to buy this application, Just use the trial to uninstall Acrobat)

Let me know if that works or not...

Best Regards,
Ashik
Ask Your Own Mac Question
Customer reply replied 7 years ago
Can I do what you said before I accept answer? I want to make sure it works.
Yes, try that before Accepting my answer. And only accept after we solved the problem.

(Add a bookmark of this page, so we won't lose our connection)
Ask Your Own Mac Question
Customer reply replied 7 years ago
Thanks for the bookmark idea. I can thus get back to you. Ok, I installed Clean App in my applications folder. Now what do I do? I can't get to my applications folder, since I usually use spotlight to do so. Spotlight is not working, because Adobe has taken hold of it, and the trial version is now not working so well. (I think this is the problem. I should have never chosen the option to let it handle my mac functions. I just wanted it for the power point slides and other selected functions.)
You can goto Appliactions folder by opening your hard disk Macintosh HD (Mac HD). You can see Applications folder inside your hard disk. Let me know..
Ask Your Own Mac Question
Customer reply replied 7 years ago
OK. I did all that. Adobe is no longer visable anywhere. Clean App is working. However spotlight still won't work. Do I have to get the Mac OS reinstalled?
What version of Mac OS X are you using ? (Click on the Apple icon and select "About This Mac")
Ask Your Own Mac Question
Customer reply replied 7 years ago
Mac OSX
Version 10.5.8
Open System Preferences from Apple menu or from the dock. Then Click on Spotlight. In Spotlight, click on the Privacy Tab and then on the “+” (plus) button and add your hard disk, Macintosh HD. Wait a few minutes (5-10) and select the volume again on the Privacy Tab and click on the “-” minus button to remove it again. This will refresh and reindex your spotlight. It'll take awhile to refresh and reindex spotlight. Let me know if that works or not..
Ask Your Own Mac Question
Customer reply replied 7 years ago
I am waiting for the computer to do its thing. I think I understand. First the HD is taken off from spotlight. It is like the entire HD has been removed from its search. Then the HD is added back on again. Now the computer has to look into the HD to "re-program itself" to look into the HD again. Smart.

Can I use this privacy function to sequester files that no one can see. For instance, from some prying eye on the internet?

Thanks again for the "bookmark" tip. It allows me to return to you.

Still waiting. Will get back to you in a few minutes.
Spotlight Privacy can be used if you don't want Spotlight to search specific places like External hard disk, CDs etc. For eg: If you have connected a external hard drive and if you are trying to search something from only internal hard drive, you can add the external drive in Privacy list. So your Mac won't search anything from external drive thus it'll increase the search speed of internal drive. Also, make sure you did remove the Macintosh HD from Privacy list. Hope this helps...
Ask Your Own Mac Question
Customer reply replied 7 years ago
Spotlight in indexing my computer. It is telling me to wait a bit. I think it will work.

Back to you soon.

My question is, can I sequester a certain folder from search in the privacy section. This would be really cool, and would require the operator at the actual computer to open the file. I am just trying to keep my computer from prying internet eyes, not from my house. My wife is safe.
I hope it'll work.

There are some softwares to encrypt or 'password XXXXX' your files. Once you encrypt it, only you can decrypt it. So first take a look at Mac's File Vault : http://docs.info.apple.com/article.html?path=Mac/10.6/en/8727.html

See these applications also, choose the best one you want..

http://www.nchsoftware.com/encrypt/index.html
http://www.truecrypt.org/
http://www.limiter-inc.com/cryptor.html

Small Advice : Before using File Vault, i'd strongly recommend you to copy all your important files to an external hard drive, cd or to flash drive and keep it safe. If you forget the master password XXXXX file vault, you'll lost your files forever.

Best Regards,
Ashik
Ask Your Own Mac Question
Customer reply replied 7 years ago
Hooray, it worked!

You are one smart dude.

I think this question/site is incredible. What specific address or site do I give to my friends if they need an answer like I needed. I would have never figured it out myself.

Also, I am having the Adobe Acrobat 9 sent to me. I want to install it so I can read all the power point slides that have been given to me. Some of them are in the PC format, and are unreadable on the MAC. If I do install the Adobe Acrobat, can I just have it work for looking at the Point Slides. Can I have it selectively search certain folders?

Get back to me and I will "accept answer" and sign off. Thanks
Customer reply replied 7 years ago
Ashlik, still waiting on last question, then I am done
Glad that worked..You can give this address www.justanswer.com to your friends. We have thousands of good experts in here including doctors, engineers, mechanics, computer experts, vet etc. If you want to contact me directly in JustAnswer next time, you can use this link www.ashik.me and it'll take you to my profile page. In there, you can ask me questions directly.

Okay...If you just want to view Power Point slides, i think Acorbat will not work. Because Acrobat is for PDF works. So to read PPT you have to install Office for Mac or other Office applications like Open Office or Neo Office.

Office for Mac is from Microsoft and its not free, it'll cost $150 for Home/Student Edition and $250 for Business Edition. But Open Office and NeoOffice are free and it supports all Office for Mac files. In my opinion, you can use Open Office or NeoOffice because you don't need to spend $$$ just read ppt files.

Download Open Office : http://porting.openoffice.org/mac/download/aqua.html
Or Download NeoOffice : http://www.neooffice.org/neojava/en/maindownload.php#download

BTW, Open Office and NeoOffice can also read all Word Documents and Excel Preadsheets as well.

Let me know if you have any questions...

Best Regards,
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,611
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,611
11,611 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have Microsoft office for apple (Mac). I deleted excel and
I have Microsoft office for apple (Mac). I deleted excel and power point, how do I get em back? … read more
Ashik
Ashik
Mac Technician
11,611 satisfied customers
I have an Excel workbook that opens extremely slow. What can
I have an Excel workbook that opens extremely slow. What can I do to speed it up? Thank you. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,016 satisfied customers
I have a Mac with Microsoft ( word, powerpoint Excell and
I have a Mac with Microsoft ( word, powerpoint Excell and Outlook)I need to upgrade to outlook 2016. I am having problems as I don't remember my microsoft log in password Help … read more
Ashik
Ashik
Mac Technician
11,611 satisfied customers
I just purchased the excel-etal. I can't get excel to open.
I just purchased the excel-etal. I can't get excel to open … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,016 satisfied customers
I had to update my Word and Excel recently and I have had
I had to update my Word and Excel recently and I have had nothing but problems every since. I can't Save As two different Excel docs. I try to close them and I get a whirling wheel and "Refreshing" wh… read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
Microsoft office outlook and excel and word will not open, i
microsoft office outlook and excel and word will not open, i get the message this application will not open correctly with a code Oxc0000142. what must I do to correct ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
I sent my wife and Excell file but we only have access to
I sent my wife and Excell file but we only have access to Mac computer so need to know how to convert it into pages to be able to open it on a MacBook pro … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I have been using the microsoft one cloud/ excel and word
I have been using the microsoft one cloud/ excel and word apps on my apple Ipad. it is telling me (after two years use) that it can not connect with the internet. Meanwhile all my other apps can? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,016 satisfied customers
Can I back out an upgrade to Excel without losing files? OS
Can I back out an upgrade to Excel without losing files? … read more
Ashik
Ashik
Mac Technician
11,611 satisfied customers
I am trying to understand why the Mail merge from Excel to
I am trying to understand why the Mail merge from Excel to Word will not work on my brand new computer??? The excel is saved in the format ".xlsx" but it still says I need an Excel Workbook Text Cover… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
I just this afternoon updated microsoft office excel but I
I just this afternoon updated microsoft office excel but I don't want it now. I have a backup external hard drive. can i get rid of the update by downloading from time machine. if so, how? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,016 satisfied customers
I am trying to save updates to an excel spreadsheet on my
I am trying to save updates to an excel spreadsheet on my new 27" Mac that I brought in from a 10 year old Mac. I get a "something went wrong" massage, which recommended that I contact you. … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I've used Excel for years with no problems. I have a new
I've used Excel for years with no problems. I have a new iMac desktop with a more current OS and Excel version than I have been using. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
I guess I need to update my Excel but not sure how to do it.
I guess I need to update my Excel but not sure how to do it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
Excel for Mac opens to a blank Excel file, When I bought the
When Excel opens to a blank file, it also freezes my machine from doing other things, such as logging out, restarting, etc. I've done a forced shutdown (holding down the power button), but this hasn't helped. Same problem exists once I restart the machine. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
780 satisfied customers
Im on my moms computer trying to help her. Her excel program
Im on my moms computer trying to help her. Her excel program is not working and will not open at all. I have the original Office.mac dvd but dont know how to reinstall excel without losing whatever da… read more
Ashik
Ashik
Mac Technician
11,611 satisfied customers
Hanging with Word and Excel - just did updates. No idea. It
It is a Mac mini, i7 with 16 mb ram purchased in 2013, it should be running the latest Mac OS … read more
Ashik
Ashik
Mac Technician
11,611 satisfied customers
Excel for Mac. The tabs at the bottom of the page have
Excel for Mac. The tabs at the bottom of the page have disappeared. Tried changing preferences as suggested and no change.Thanks.… read more
Jon
Jon
Bachelors Degree
479 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x