How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jesse Your Own Question
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2287
Experience:  Life-long Apple Geek & Power User, 10+Years Apple Experience
Type Your Mac Question Here...
Jesse is online now
A new question is answered every 9 seconds

I updated my itunes to 9.2 so i could update my iphone to 4.0

Customer Question

I updated my itunes to 9.2 so i could update my iphone to 4.0 and while updateing it said error now my phone is messed up what can i do
Submitted: 7 years ago.
Category: Mac
Expert:  Jesse replied 7 years ago.
Hello, and welcome to!

My name is XXXXX XXXXX I'm here to help.

You'll need to put the phone into Force Restore mode to get it working again:

1. Hold the Home and Sleep buttons together until the phone shuts off.
2. Release the Sleep button, but continue holding the Home button.
3. Plug the phone into your computer and wait for it to show up in iTunes.
4. It should appear and say that it's found an iPhone in recovery mode and needs to restore it.
5. Restore the phone.

That should do it. If what I recommended doesn't help, or if you have additional questions, please let me know and we can continue troubleshooting.