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I have a Belkin N+ router. All has been well until today. The modem and internet lights flash yellow and I can't get on the internet. Yet when I connect directly to my computer with the ethernet cable I am able to get online. What next?
Hello and Thank You for letting me assist you with your issue(s).Ok, please unplug and re-plug the power on the wireless router and the Internet Modem and report back to me.
I did that already. Do you want me to do it again, even though the ethernet isn't connected to it?
What do you mean when you say the "ethernet"?
The cable from the modem to the router. Currently I have it connected directly from modem to IMAC bypassing router.
Yes reconnect ethernet cable from modem to router. Then power off router and power back on holding the reset button for 10 seconds.
If I do that, I will lose my connection with you. Won't I? My original problem was I couldn't get on the internet.
I am assuming you are trying to get your wireless router working?
Yes, I am. But, the problem with the router was not allowing me internet access. The only reason I have it now is because I have bypassed the router. If I plug the router back in to the cable I will lose internet again. Or am I not understanding what it is you are asking me to do?
You need to reset the wireless router. As I mentioned earlier.
Please bare with me. I don't find a reset button on this router. I only have one button on it. It says WPS. Is that it?
Look in the back. It may be recessed. You may need to use a pencil to access it.
It didn't work. Still have the flashing yellow modem and internet lights.
Is the "phone/coax" cable connected to the modem?
Yes. Before I contacted you, I had Comcast check the modem. It's receiving just fine.
Where are the lights which you are referring to, on the router or the modem?
Ok then. The issue must be with the cable from the modem to the router. Do you have another cable you can try?
BTW - Did you already reset the router before I suggested?
I don't think I do. But if that were the problem wouldn't it still be preventing me from getting online? I'm using the same cable from the modem to the computer.
You need to connect that cable to the router. Then use wireless and/or use another cable form the router to your computer.
No, I hadn't tried the reset until you suggested it. And, I'm sorry, I just don't understand. I originally had it hooked up the way you are now suggesting. Cable to router and wireless to computer. That's where the problem exists. As soon as I hook up to the router, I get the yellow lights and lose internet access.
Then you need to setup the router and/or the router is faulty. It's easier to do this pugged into the router with an ethernet cable.
Well, I'm more inclined to think the router is faulty then. It just started happening today. It has worked fine for the last year and a half or so. Comcast suggested a firmware update. Any thoughts?
I would not do that unless you are comfortable with doing so. Sounds like you don't have another ethernet cable?