The next step would be to reinstall AOL Desktop for Mac. But before we go this far, I want to try one more thing.
Create a temporary admin account to see if the issue is occurring system wide or is user specific This will help narrow down the troubleshooting.
1) Go to System Preferences / Accounts
2) Create this temporary account by clicking on the + button. Make sure you make it an admin account.
3) You may have to click the "lock" in the bottom left corner first though.
4) Once you have this new account created, log in to it and test your issues there. Let me know if the issue occurs here as well.
Before you reinstall AOL Desktop for Mac, I would suggest (not a requirement, but a strong suggestion) you use a program like Carbon Copy Cloner (http://www.bombich.com/
) to create a restorable backup of your Hard Drive to an empty USB External Hard Drive. This free program will make a mirrored copy of your hard drive in it's current state that you can go back to if things go south after the following changes. I do this personally before I perform any kind of install, update or major change to my system. Again, you DO NOT have to do this, but if you have an empty external hard drive, then it is a good idea. Highly recommended, but not required. If you do decide to go this route, let me know and I'll walk you through the procedure.