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I plugged magjack into usb port on my Macbook It appears…

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I plugged magjack into...
I plugged magjack into usb port on my Macbook It appears to be partially connected. I have a dial tone on the phone. I am not able to connect with the phone on the other end,

I phoned apple tech they said the does not appear to be any compatibility issues the the jack.
Submitted: 8 years ago.Category: Mac
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Answered in 2 minutes by:
6/25/2010
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago
Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14,638
Experience: I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Please download and install the Mac Upgrade for MagicJack clicking here -----> http://upgrades.magicjack.com/upgrade/20100402000008/upgrade.dmg

Save the file and double click it after to begin the installation

If that did not work, I am afraid this is an internal MagicJack issue. As they don't have customer support by phone, you can have a live agent available to chat with, here:

http://service.liveperson.net/hc/61732089/?cmd= file&file=visitorWantsToChat&site=61732089&byhref=1&SESSIONVAR!skill=tech&SESSIONVAR!kb=2919858993325451883&SESSIONVAR!Ticket=LTK41901939301X&SESSIONVAR!ExitSurveyScore=&VISITORVAR!NumberOfVisits=


Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago
Hello and good afternoon! Smile

Have you tried my solution ?

Thank you

John Cappucci
Computer Science Engineer
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