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my wireless printer officejet 6500 wireless disconnected from…

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my wireless printer officejet 6500...
my wireless printer officejet 6500 wireless disconnected from my computer
Submitted: 8 years ago.Category: Mac
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Answered in 2 hours by:
6/23/2010
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago
Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14,638
Experience: I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Please let's uninstall and then reinstall the printer.

1- Go to apple icon (upper left corner of your screen) and click on System Preferences

2- Click on "Print & Fax"

3- Select your printer and then click the minus (-) button to delete it

4- Restart your Mac, BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

5- Turn on your wireless printer and wait 2 minutes

6- Go to apple icon on the upper left corner of your screen

7- Click System Preferences

8- Click Print & Fax

9- Click the [+] button

10- Your wireless printer should appear there. Select it and press the "Add" button

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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