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I made an attemp up date my iphone thru itunes and lost all…

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I made an attemp up...
I made an attemp up date my iphone thru itunes and lost all apps, contacts, music please tell what I can do. [email protected]
Submitted: 8 years ago.Category: Mac
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Answered in 1 hour by:
6/23/2010
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,353
Experience: 6 years repairing macs and ipods and 3rd level tech support
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hello there! I would love to help. Have you ever synced with this computer that you did the update on? if yes then you will have a backup that itunes automatically creates. To restore from this backup all you have to do is connect your iphone and in itunes right click on your iphone icon ( in the devices list). Then select restore from back up and the most recent back up should be selected. This will only recover your contacts,text,phone history,notes,bookmarks,email accounts and games/app saves. Basically everything except apps and media ( ie videos and music). To get your apps back you just need to redownload the apps ( which is free to do as long as you bought the app once or it was free) from itunes or your iphone after restoring and authorizing itunes with your comp and phone. To authorize your comp just go to store in itunes program ( next to file edit store tabs) and click authorize computer.
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Customer reply replied 8 years ago
I still can't after conecting right clicking
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
are you unable to restore or just sync?
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Customer reply replied 8 years ago
yes it's sunc and also telling me i'm restoring
Customer reply replied 8 years ago
I am very sorry I just get this work, Now I.m asked for a password. I tried my email address, pass code i use to download apps. it want except either.
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
no worries! All we need to do to reset the password XXXXX XXXXX go to ifogot.apple.com and reset your password. Then try and download the apps.
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Customer reply replied 8 years ago
I'm still at a lost.
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
were you able to go to iforgot.apple.com to reset your password XXXXX your itunes? There it will tell u if u have the correct email and reset password.
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Customer reply replied 8 years ago
now show me how to get my contacts back
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
to get your contacts back connect your iphone to your computer that has itunes. Then right click on the iphone icon that under the devices list and select restore from back up. Choose the most recent back up then click restore. Once that is done your info should be back.
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Customer reply replied 8 years ago

I have been trying get this to work since 12PM today. You people tried and I thank you,

..Look like I will load everythihg all over again.

Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
well that should load all your info again. Were you not able to find the restore from back up option?
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Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 8 years ago
were you able to get this to work? If yes please if accept my answer if not please post here for more help.
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