Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I restarted my computer, I Mac, with the current OS, and now…

Customer Question
I restarted my computer, I...
I restarted my computer, I Mac, with the current OS, and now can't start Safari. The name appears on the upper bar, but will not boot. Help !
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
6/22/2010
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago
Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14,638
Experience: I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

Please restart the computer on Safe Mode following the steps below:

1- Turn off your Mac

2- Turn it on and press and HOLD the SHIFT key on the keyboard, until you see "Safe Boot" on the login window.

3- Wait for Mac OS X to be completely loaded.

4- Restart the computer in normal mode.

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
Ask Your Own Mac Question
Customer reply replied 8 years ago
wil not fully re start with shift key down.
Customer reply replied 8 years ago
wil not fully re start with shift key down.It is apparent that Safari loads but will not bring up a page.
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago

You first need to restart and then immediately press and hold the SHIFT key

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
Ask Your Own Mac Question
Customer reply replied 8 years ago
No go. I did as you said but after about two minutes the little wheel was still spinning withe the shift key pressed down.
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago

Ok, please restart your Mac normally and let me know how much free hard drive space do you have.

Thank you

John Cappucci
Computer Science Engineer
Ask Your Own Mac Question
Customer reply replied 8 years ago
I have 110.48 GB available.
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago

Ok, thank you!

1- Open Safari

2- Go to Safari menu (you said you can see it), and then click "Reset Safari..."

3- Now select ALL the options you see there (Clear history, Reset Top Sites, etc, etc, all of them)

4- Click the "Reset" button

5- Restart your Mac BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

6- Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated



Ask Your Own Mac Question
Customer reply replied 8 years ago
No change. Safari loads but no page shows, then "Safari unexpectedly quit" shows on screen.
Mac Support Specialist: Engineer John C., Computer Engineer & Mac Enthusiast replied 8 years ago

Do you have another internet browser in that computer, like Firefox or Chrome ?

Thank you

John Cappucci
Computer Science Engineer
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14,638
14,638 Satisfied Customers
Experience: I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs

Engineer John C. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't access the internet via safari. Not sure. I
I can access internet through Firefox and my dashboard is updated… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Flashing? with file folder symbol, only works in Safari
Flashing ? mark with file folder symbol, only works in Safari on-line. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
When I start up my computer I lets me login and while it is
Hi, when I start up my computer I lets me login and while it is loading my profile the loading bar gets about halfway and stays there. I thought it was just taking some time to load, but I waited for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have started having problems with Safari. It looks like I
I have started having problems with Safari. It looks like I have something called "bank worm heuikorg". Safari hangs up & will not close any tabs. The phone number to supposed call to get Apple to res… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Over the past 3 days my Safari browser on my main work station
Over the past 3 days my Safari browser on my main work station has slowed down to a glacieral pace. It takes well over 3 seconds for a character to appear on screen after a key is struck on my keyboar… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a virus, I get an alert in Safari saying I have a potential
I have a virus, I get an alert in Safari saying I have a potential thread detected: Your computer may have ADWARE/SPYWARE Virus call(###) ###-####for immediate assistance.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Travis, I'm having issues with Finder. It hangs at startup
Hi Travis, I'm having issues with Finder. It hangs at startup (desktop icons won't appear for example) and keeps hanging each time I attempt to relaunch it. I tried repairing the disk and permissions … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
A scam has locked my safari browser. Wants me to call to eliminate
A scam has locked my safari browser. Wants me to call to eliminate virus. How do I clear this problem?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Hi ... My MacBook Safari is locked up on a site. How do I unlock
Hi ... My MacBook Safari is locked up on a site. How do I unlock it, please? Other functions seem to be working. chrome works. Thanks.… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I have been using iMovie for a couple of years now, love it.
I have been using iMovie for a couple of years now, love it. However, all of a sudden it stopped working properly. I can import clips from my camera, but when I try to drag them to the project workspa… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I just erased a macbook pro and reinstalled the OS, but now
I just erased a macbook pro and reinstalled the OS, but now when I open Safari, it says "Safari can't open the page 'www.google.com' because the server where this page is located isn't responding." I'… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Michelle when I turn on my Mac Pro I get a logo in screen asking
Michelle when I turn on my Mac Pro I get a logo in screen asking for a password XXXXX don't know the past word what do I do?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Hi, I clicked on a site on tumblr, and it must have been hacked.
Hi, I clicked on a site on tumblr, and it must have been hacked. Safari is now only directing me to this one site, and is otherwise completely down. I don't know what to do.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have some strange things happening with my computer (iMac.
I have some strange things happening with my computer (iMac. Serial No. CO2GRNBPDHJF. OS 10.7.5) Internet Home page is Google. Recently when I woke up from sleep mode, instead of Google, got a Yahoo p… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
hello. My litle granddaughter was playing with my computer,
hello. My litle granddaughter was playing with my computer, a MacBook, on angry birds. I don't know what she did but now the little red, orange and green dots that allow me to get out of programs are … read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
How do I get the address field back on my Safari browser. My
How do I get the address field back on my Safari browser. My daughter was playing with the laptop, and when I returned, it was gone. I had to restart in bootcamp, using Windows 7, just to be able to a… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
My Macbook Pro is frozen, stuck on Installer screen
My Macbook Pro is frozen. It started when Safari failed. In trying to get it going again, I tried to reinstall Leopard. Now computer is unresponsive and I can't get the disk to eject.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
having Safari issue. Seems automatic updates have meant i cannot
having Safari issue. Seems automatic updates have meant i cannot open Safari. Message reads version of Safari too new to run on OX???? What have we done wrong and how do we rectify?… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x