Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When a friend helped me set up my Imac laptop she set my drafts…

Customer Question
When a friend helped me...
When a friend helped me set up my Imac laptop she set my drafts and trash files to purge too quickly (two weeks and 3 days,respectfully) and I can't seem to find how to extend those times.

Thank you!
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 28 minutes by:
6/19/2010
Mac Support Specialist: Jesse, Mac Support Specialist replied 8 years ago
Jesse
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2,287
Experience: Life-long Apple Geek & Power User, 10+Years Apple Experience
Verified
Hello, and welcome to JustAnswer.com!

My name is XXXXX XXXXX I'm here to help.

What email program do you use (e.g. Mac Mail, Entourage, etc.)?

Let me know and we'll get this sorted.
Ask Your Own Mac Question
Customer reply replied 8 years ago
Mozilla's Thunderbird.

Thanks. XXXXX
Mac Support Specialist: Jesse, Mac Support Specialist replied 8 years ago
1. While Thunderbird is open, go to the Tools menu, and select the Account Settings option.
2. Check each of the Disk Space sections on the left side, and make sure that the Delete messages older than option is set to whatever length of time you want.

That should do it.
Ask Your Own Mac Question
Customer reply replied 8 years ago
Thanks, XXXXX XXXXX I can find no line "account settings." I do have one labeled "Server settings" and there are 4 circles offering 4 choices but I'm unable to "check" any of them under a choice labeled "To recover disk space." Everything in choices 2 and 3 says "30 days" which is too brief for a traveler who's gone that long at a time -- and I'm unable to change them.

Sorry
Mac Support Specialist: Jesse, Mac Support Specialist replied 8 years ago
To change them, you'll need to click the selection box next to the spot where it says "30 Days", and you should be able to change it.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jesse Your Own Question
Jesse
Jesse
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2,287
2,287 Satisfied Customers
Experience: Life-long Apple Geek & Power User, 10+Years Apple Experience

Jesse is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My final draft 7 application crashed and I downloaded a new
My final draft 7 application crashed and I downloaded a new one, which is on my imac, but it doesn't work, Final draft no longer provides phone support on final draft 7. How can I make it work?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have been running low on space on my macbook pro 5, 4 osx
I have been running low on space on my macbook pro 5, 4 osx 10.6.8 for a while. I tried organizing my files and deleting duplicates which helped for a while. I moved all pics and movies to an WD 1 T e… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Hi,Let me start by describing my setup and then my issue:iMac,
Hi, Let me start by describing my setup and then my issue: iMac, MacBook centro grande swisscom router Time Capsule 1st gen 500GB OSX 10.7.5 AirPort Utility 6.3.1 My issue is that the MacBook can conn… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I am trying to transfer a 6gb home movie to an external HD
I am trying to transfer a 6gb home movie to an external HD that has 14gb available. (My MacBook hard drive is too full.) However, when I try to do this, I keep getting told that The item “e.SFM-VHS-4.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Ical keeps asking for passwords, repeatedly on the same
My Ical keeps asking for passwords, repeatedly on the same account. This started when my email was hacked and I did a full reformat and reinstall of the OS (10.7.5). It worked OK for a couple of days … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Hi... dear god I am hoping someone can help me... I am in the
Hi... dear god I am hoping someone can help me... I am in the middle of a nasty sexual harrassment case. A professor came on to me, eventually I agreed. It ended up in some really sick things that she… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I was in Dubai and was attempting to send the following file
I was in Dubai and was attempting to send the following file on the internet using Fairmont Hotel Wifi. AIFC Audio file 35.4 MB I have tried editing this message. It keeps reappearing and trying to be… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im trying to find an openoffice document I worked on for days
I'm trying to find an openoffice document I worked on for days my mac says I can't down load unitl I close Judiths-imac-2local. I don't know what that means or where I go to do it.… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
My original problem was that Trash would not empty. Got the
My original problem was that Trash would not empty. Got the message that I didn't have access rights to some items marked for deletion. On clicking on 'Continue', the Trash emptying died. I then used … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
HI, Id like to do on my Mac what Ive seen my PC friends do
HI, I'd like to do on my Mac what I've seen my PC friends do with their Firefox toolbar ---they have all of the class material chapters listed on the toolbar so they can easily access the info. Every … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
whenever I send an email out, an old email is re-sent to a
whenever I send an email out, an old email is re-sent to a small group of my contacts (the original recipients of the re-sent email). It means these poor folks are receiving the same email from me mul… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Quark 8.5 not recognizing several of the family of ITC Garamond,
Quark 8.5 not recognizing several of the family of ITC Garamond, but Adobe Illustrator is. I am using a brand new imac running Snow leopard, AND my client just returned to Quark from InDEsign. These f… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
I have two gmail accounts that I want to access on my Mac mail
I have two gmail accounts that I want to access on my Mac mail app (desktop) but combined those two accounts have around 100,000 messages in the inbox. I'd like to archive all but the last 60 days wor… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Im in the process of converting to an iMac, but still running
I'm in the process of converting to an iMac, but still running my Desktop in parallel (Windows XP) I have successfully networked them and can copy files between the 2. However, my problem is networkin… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have an email that I created in Apples Mail 3.6 (Leopard)
I have an email that I created in Apple's Mail 3.6 (Leopard) that simply has too many recipients. I'm not trying to spam anyone, I'm trying to send a reminder to my wife's clients to "Friend" her busi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi Guys- I have imovie9 installed in both my newly bought (6
Hi Guys- I have imovie9 installed in both my newly bought (6 months) imac and powermacpro laptop. It seems that the imac /imovie version is not loading properly any longer (won't show project library … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I just upgraded my mobile phone to a Blackberry so I now have
I just upgraded my mobile phone to a Blackberry so I now have email. I seem to have a problem when I send an email from my desktop (a Mac) it copies to my Blackberry several times as I am writing the … read more
John P
John P
Bachelor's Degree
422 satisfied customers
I write on behalf of a friend who is having problems with the
I write on behalf of a friend who is having problems with the iBook G4 I passed on to her last year. Whenever she opens Netowrk Preferences she gets a clinging window with the message "Your network co… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x