Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a new computer and I want to get what I purchased on…

Customer Question
I have a new computer...
I have a new computer and I want to get what I purchased on itunes sent to it.
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
6/18/2010
Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
robgranholm
robgranholm, Mac Genius
Category: Mac
Satisfied Customers: 691
Experience: 2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
Verified
Hi, you'll need to transfer your iTunes library from your old computer to your new computer, what types of computers are they?
Ask Your Own Mac Question
Customer reply replied 8 years ago
I have itunes on my computer and want what I purchased from itunes. My old computer was a Dell and my new computer is a Toshiba.
Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
I see, the ONLY way to get the music onto the new computer, is to TRANSFER it from the old computer. You cannot re-download all your music from iTunes without contacting Apple and logging a special ticket with them for each item purchased and telling them your old computer crashed. I've done this several times, iTunes simply doesn't allow you to re-download everything anytime you want. Are both computers hooked up and on the internet, we can transfer your iTunes from one computer to the other through the web, or if you have an external hard drive or a large thumb drive.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My computer died. Now my new computer cannot access any of
My computer died. Now my new computer cannot access any of my music. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I got a email this morning about a purchase at iTunes
I got a email this morning about a purchase at iTunes yesterday for a Bigo Live For $339.98 do not know what it is Thank you … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I'm trying to purchase more music from iTunes Store. After
I'm trying to purchase more music from iTunes Store. After typing … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I upgraded to a new iPhone yesterday and was downloading my
I upgraded to a new iPhone yesterday and was downloading my phone to my computer. Lost all my songs in my iTunes on my computer and my phone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Itunes account, i redeemed 2 gift card into an apple account
i redeemed 2 gift card into an apple account that is new and disabled. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
my apple id [email protected]; but I have not used that
my apple id [email protected]; but I have not used that e-mail address in a couple of years to get e-mail, and don't know how to get into it any more. Can I create a new apple ID with my current e-mail… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My ipod is synchronized to my old computer. It crashed. I
My ipod is synchronized to my old computer. It crashed. I was able to copy my itunes music to a disk and it is on my ipod. I copied the music to my new computer using copy and paste. When I go to itun… read more
Cris
Cris
62 satisfied customers
Hi. When my hard drive was reformatted, I seem to have lost
Hi. When my hard drive was reformatted, I seem to have lost my itunes saved music. I was able to open another itunes account, but it only seems to have my most recently purchased music, not all the CD… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i have a new ipod. I want to download my music on my old ipod
i have a new ipod. I want to download my music on my old ipod onto my new ipod. My computer crashed so I can't access my music on the computer. can I plug in my ipod and download the information from … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I bought a new computer. My itunes is on my old computer (which is still functioning and
I bought a new computer. My itunes is on my old computer (which is still functioning and accessible). I've installed itunes on the new computer and I've "home shared" the two computers. I backup my it… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a new laptop with a new itunes already downloaded.
I have a new laptop with a new itunes already downloaded. I want to sync but don't want all of my info erased. Do I need to bring my itunes over from my old computer?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My PC crashed and had to be reformatted and reloaded. Then,
My PC crashed and had to be reformatted and reloaded. Then, without realizing that the PC's iTunes library (448 songs) was no longer "synched" to my iPod library (over 3,081 tunes) I purchased new mus… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have had to have my computer hard drive reconfigured and
I have had to have my computer hard drive reconfigured and PC world did not back up my programes, so I have lost the itunes account. How do I log in and download the software, and can i download my li… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Downloaded over $500.00 on iPhone3 . It was stolen. Have
Downloaded over $500.00 on iPhone3 . It was stolen. Have iPnone4 now. How do I get those songs put onto my new iPhone?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
How do I get the music that I purchased to show up on new computer.
How do I get the music that I purchased to show up on new computer. It says it is in my Library. I want it on my computer. I have tried and can't get it to show up to put back in my shuffle.… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
im trying to switch all my ipod music to a new computer. i
i'm trying to switch all my ipod music to a new computer. i just installed itunes and its asking if i want to "erase and sync" or "transfer purchases". if i select transfer purchases, will it only tra… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
How do I get my purchased music out of itunes and onto my ipod.
How do I get my purchased music out of itunes and onto my ipod. I had to get a new computer and when I attached the ipod to the new comp, somehow all my music was erased.… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
We had our Itunes on a computer that crashed. We now have a
We had our Itunes on a computer that crashed. We now have a new computer and a new email. Our original Itunes account was set up under another email that is no longer in service. How do we access our … read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x