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I synced my iPhone 3G with my computer and lost all my contacts…

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I synced my iPhone 3G...
I synced my iPhone 3G with my computer and lost all my contacts on my phone. Help.
Submitted: 8 years ago.Category: Mac
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Answered in 35 minutes by:
6/17/2010
Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
robgranholm
robgranholm, Mac Genius
Category: Mac
Satisfied Customers: 691
Experience: 2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
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-Could you explain your situation a little more?
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Customer reply replied 8 years ago

 

I synced my iPhone 3G and hit Synce contacts with Outlook Express and all contacts. I also selected Advanced - Replace information on this iPhone - hit contacts and mail accounts. After the synce completed I had lost all my contacts list from the iPhone. I also selected Mail Accounts from my Outlook Express. My email contacts are still on the phone.

 

What more do you need to know to help? Dave

Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
Hi, this is kinda puzzling, can you go to the contacts on your iphone and look in the top left where it says groups and click that...verify ALL are being looked at? I think that might be it, but I'll stick with you until we get it figured.
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Customer reply replied 8 years ago
When I open Contacts icon, all it shows is no contacts. There is no "groups" shown in the top left. All I see is search window. They aren't hidden, I don't think.
Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
Hmm usually there's a groups button I thought even if you didn't have any groups, but perhaps not. Well, make sure you have a back up of your contacts just in case and I'd suggest a restore, which is annoying because it takes a while, but it should put everything back on the phone without issue. I'd also try toggling what to sync, just "all contacts" one time and sync, see if there's a change, just outlook contacts one time...report back here, I'll see if there's anything from Apple about this.
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Customer reply replied 8 years ago

All my contacts are on my desktop computer so I still have them. I just need to get them back in my phone.

 

Tried Synce contacts with Outlook - All contacts.....Didn't work. Tried same with add of Contacts in Advanced section...Didn't work. Never done a REstore before. Tell me how please.

Customer reply replied 8 years ago

Rob,

I got it fixed by myself by changing the Outlook Express to Windows Address Book for the backup. Sorry you weren't able to help me fix it. Dave

Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
Ahh, well thats actually what I was instructing you to do, toggle which address books to sync, but I understand if you don't feel satisfied. Thanks for your time.
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