Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just went into mobileme to add an alias mail address. (I…

Customer Question
I just went into mobileme...
I just went into mobileme to add an alias mail address. (I had deleted an email alias about two weeks ago, and was told that I had to wait to add a new alias.) Anyway, as I added the new alias address... the screen refreshed and now shows only the NEW alias address... my four other alias addresses disappeared. These are important email addresses I've had a long time and need to keep. How do I restore this?
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 hours by:
6/16/2010
Mac Support Specialist: Steve, Mac Help Specialist replied 8 years ago
Steve
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience: Support and training for Mac users since 1991.
Verified
Hi, I may be able to help with this...there is no simple answer to your question as it was the result of a glitch but you can access mobile me support via a live chat here; ttp://www.apple.com/support/mobileme/

Be sure to have the aliases that disappeared ready to share with the tech support person.
Ask Your Own Mac Question
Customer reply replied 8 years ago
20 minutes after I asked this question, everything returned to normal. I guess just a intermittent glitch that 'went away'
Mac Support Specialist: Steve, Mac Help Specialist replied 8 years ago
No problem. You might make a note of the support website. It was an online chat that started immediately and seemed pretty good. They were prepared to help with the missing aliases if I had had them.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve Your Own Question
Steve
Steve
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
163 Satisfied Customers
Experience: Support and training for Mac users since 1991.

Steve is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I changed my apple id password XXXXX now I cant access my email
I changed my apple id password XXXXX now I can't access my email in my macbook, i erase the account and I can't setup it again, it says incorrect password. I also deleted the plist files.… read more
DaniBigApple
DaniBigApple
Certified Apple Technician
ACMT-Apple Certified Mac Technician
91 satisfied customers
I am a mac user. I cancelled my MobileMe account some time
I am a mac user. I cancelled my MobileMe account some time ago as it was expensive! Now i have purchased an iPhone and wish to fully sync with my macbook however... the system is totally confused! I c… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have spent nearly two days trying to get iCloud running on
I have spent nearly two days trying to get iCloud running on my Mac Pre, iPad, and iPhone. Things are so screwed up now I'm on overload. Somewhere it told me to dump my one word ID and use an e-mail a… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi - I had my iphon3 3GS upgraded to 5.0 version. It was done
Hi - I had my iphon3 3GS upgraded to 5.0 version. It was done on a friend's computer instead of my own. Now, I cannot send emails. In the course of me checking the settings, I now cannot receive or se… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
my address book has disappeared on my mac, and when I went
my address book has disappeared on my mac, and when I went to restore them from my phone I instead deleted them from there too. And there're gone from mobileme also. Help please… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a me.com account that back in December 2010 had an alias
I have a me.com account that back in December 2010 had an alias on it, which I deleted by accident. How can I recover the information from when the alias was there and before I deleted it. Please advi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Mac OSX question Old deleted Yahoo emails. I deleted important
Mac OSX question: Old deleted Yahoo emails. I deleted important Yahoo emails four months ago. The company said they are unrecoverable because I waited a week to ask for them back. The more time goes o… read more
Steve
Steve
Mac Help Specialist
Master's Degree
163 satisfied customers
My mobileme is presently not receiving emails. Friends tell
My mobileme is presently not receiving emails. Friends tell me they get a message when trying to send to me saying that the message is not formatted right. When I send, the message goes through but do… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I did not renew my MobileMe subscription thinking it would
I did not renew my MobileMe subscription thinking it would revert back to my free regular Mac email. However now I find that they have closed my account and I can't transfer my contacts or addresses o… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My iPhone 3G has stopped syncing calendars and contacts with
My iPhone 3G has stopped syncing calendars and contacts with MobileMe since I upgraded to iOS4. How can I get it working again? My iMac still syncs fine with MobileMe.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Macintosh iMac G5 running 10.6.3 - Mail v4.2 - problem - I
Macintosh iMac G5 running 10.6.3 - Mail v4.2 - problem - I recently upgraded to snow leopard. I have two email accounts, one on mobile.me that i sucessfully added and one from work (Microsoft Exchange… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
All my old .mac emails have disappeared prior to yesterdays
All my old .mac emails have disappeared prior to yesterday's date. I didn't do anything other than turn the computer on. I have tried a rebuild of the mailbox but it made no difference. Can you help m… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
How do I restore the some of the contact info in my Address
How do I restore the some of the contact info in my Address Book on a MacBookPro using time machine and an iomega hard drive for back up? I can't see where the Address Book data is to restore. Is ther… read more
Tom
Tom
3 years college
642 satisfied customers
After I receive an e-mail in apple mail and put it in the appropriate
After I receive an e-mail in apple mail and put it in the appropriate folder for that person, it disappears after either a few days,or weeks and I can not retrieve it How can I keep the e-mails in the… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Every 6 weeks or so I send out a newsletter to prospects &
Every 6 weeks or so I send out a newsletter to prospects & clients. I'm trying to send out #25 (so I've obviously had no problems in the past) but it won't go. I get an alert message, "An error occurr… read more
Dyrck
Dyrck
High School or GED
56 satisfied customers
I am running Mac Tiger and on OSX normal mail I am unable to
I am running Mac Tiger and on OSX normal mail I am unable to send email to any other computer apart from Mac addresses. However, on mobile me it all works OK to any email address… read more
John P
John P
Bachelor's Degree
422 satisfied customers
1 I had to get a new hard drive. Now my mac address book with
1 I had to get a new hard drive. Now my mac address book with all my email addresses has disappeared. Is there anyway I can get it back? 2 the add senders address icon from the top of the email page h… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Mac mail very damn picky about who it will and will not ...
Mac mail very damn picky about who it will and will not communicate with. It will not send to my company''s outlook system except as reply to email from my company''s outlook. I have no idea who else … read more
Aggie Mac Master
Aggie Mac Master
Bachelor's Degree
228 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x