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hi-just installed safari 5 and it crashes every time i cli…

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hi-just installed safari 5 and...
hi-just installed safari 5 and it crashes every time i click.
Submitted: 8 years ago.Category: Mac
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Answered in 1 minute by:
6/15/2010
Mac Support Specialist: Steve, Mac Help Specialist replied 8 years ago
Steve
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience: Support and training for Mac users since 1991.
Verified
Hello, I may be able to help you with this issue but I need some information first.

What is your OS X version number?
Apple Menu > About this Mac

When was the last time you restarted the computer?

Was there anything else that happened/was installed/surprised you just before the issue appeared?

Did you install Safari 5 using the Software Update application or did you download it manually?
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Customer reply replied 8 years ago
10.5.8
2 hrs ago
no
software update
Mac Support Specialist: Steve, Mac Help Specialist replied 8 years ago
So, it may take a couple of tries until we rectify the situation...

The first thing to try is to just re-install the program. This is the link to Apple's download page: http://support.apple.com/kb/DL1046

Remove Safari from your Applications folder. Download the new installer. Run it. Restart and let's see what happens.

Let me know if you get stuck on any steps. And continue using Firefox for this discussion until the problem is resolved.
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Customer reply replied 8 years ago
ok. will try.
Customer reply replied 8 years ago
hi--i lost you. still no safari and i've downloaded and installed again and again. says i can't use 5 because my OS is just 10.5.8
Mac Support Specialist: Steve, Mac Help Specialist replied 8 years ago
Ah, well maybe not but this page from Apple says 10.5.8 is supported.
http://support.apple.com/kb/DL1046

Is it an Intel Mac or PPC?
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Customer reply replied 8 years ago
STILL NO SAFARI. TRIED DOWNLOADIN AGAIN. CAN'T USE VERSION 5 EVIDENTLY BECAUSE MY OS IS NOT HIGH ENOUGH. CAN' DOWNLOAD HIGHER. ????
Mac Support Specialist: Steve, Mac Help Specialist replied 8 years ago
Let's try removing the preferences for Safari. Are you familiar with this? All programs have a preference file that keeps track of info and sometimes gets messed up.

Find this file:
Home folder/Library/Preferences/com.apple.safari.plist

Drag it to the trash and try launching Safari again after rebooting.
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