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About two weeks ago, a bar saying My.Mac account popped into…

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About two weeks ago, a...
About two weeks ago, a bar saying My.Mac account popped into my email window menu. I have tried numerous times to access the three messages it contains, but to no avail. How do I access these messages? If it is in regard to my email account, how do I contact Apple customer service? Please email me [email protected] or call me at XXX-XXX-XXXX
Submitted: 8 years ago.Category: Mac
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Answered in 10 minutes by:
6/12/2010
Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
robgranholm
robgranholm, Mac Genius
Category: Mac
Satisfied Customers: 691
Experience: 2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
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Hi, my name isXXXXX can help. Can you describe the "bar" more...what exactly do you mean it "popped" into the e-mail window. The more details the better, then I can def help you figure this out. As for contacting apple customer service with .Mac ... which Apple now calls "MobileMe" you can go through there service steps which will get you to a phone number by going here. http://www.apple.com/support/mobileme/ .... lastly we can't e-mail you or call you here at JustAnswer, we are not permitted to share personal contact details of any kind, so although you receive these communications in your e-mail, we can only communicate with you through this contact page that shows the entire thread. I'll be glad to follow up when I get a few more details from you. Thanks!
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Customer reply replied 8 years ago
When I go to check my emails, after I click on the email symbol at the bottom of my screen, a window comes up with the choices of inbox, drafts, sent, trash, junk, delivered, and....suddenly!..My.Mac Account with 3 messages, This has never been there before. When I click on this choice, a blank screen comes up.
Customer reply replied 8 years ago
I haven't heard back about my last reply.
Mac Support Specialist: robgranholm, Mac Genius replied 8 years ago
Hi, I'm here checking messages every few hours today. So on the left column where it says inbox, drafts etc. What account has been connected to that inbox? Has it always been your .Mac account, and now your seeing this extra folder? What makes you think its the My .Mac account...does it says "My. Mac" ? Sorry I'm just trying to get a clear picture of what you are seeing, and what the problem is. Can you take a screen shot?
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Customer reply replied 8 years ago
I finally resolved the problem by contacting apple.com.
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