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When trying to restore my ipod with iTunes, I get the
When trying to restore my ipod with iTunes, I get the message software for this ipod is not found. I have the lastest version of iTunes. I purchased a refurbished ipod and the person never removed the… read more
Mike
Mike
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Some college
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My ipod (2nd gen??)isnt recognized by itunes and says it
My ipod (2nd gen??)isnt recognized by itunes and says it needs to be restored but won't restore. Stuck in a loop. I have the latest version of itunes and my USB ports are fine. … read more
Randy IT Tech
Randy IT Tech
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I bought a iPod classic from Ebay from a reputable seller (I
Hi. I bought a iPod classic from Ebay from a reputable seller (I thought). It had no power so I plugged it into my husbands computer (who has iTunes) and now all I can get is the red X and red Circle.… read more
comp_audio
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Second opinion] - I bought a iPod classic from Ebay from a
Second opinion] - Hi. I bought a iPod classic from Ebay from a reputable seller (I thought). It had no power so I plugged it into my husbands computer (who has iTunes) and now all I can get is the red… read more
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Old iPod stopped in middle of song, now it's a blinking Apple Logo and I can't get back to my music.… read more
Ashik
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I just bought a ipod touch 2nd generation off ebay and it says
I just bought a ipod touch 2nd generation off ebay and it says "disabled connect to iTunes" then when I try to connect it to iTunes it says "ipod is locked and must be unlocked before connecting to iT… read more
Viet - Computer Tech
Viet - Computer Tech
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Long winded question coming... My son has an ipod 4th gen
Long winded question coming... My son has an ipod 4th gen and a new 5th gen. He did alot of stuff with his new one, but never backed it up. When we did connect it to it iTunes, it asked some question … read more
Vinod Menon
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i have restored my ipod 5th generation ipod and itunes asked
i have restored my ipod 5th generation ipod and itunes asked me to sync my ipod i did this and it said complete. i can see on the bar that it has uploaded my music and photos when i am asked to eject … read more
Vinod Menon
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I have an ipod classic, (two years old next month). It has
I have an ipod classic, (two years old next month). It has been hesitating when I push play on a song, and then yesterday, when I connected it to the stereo, it all of a sudden showed that I had no mu… read more
Cris
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I bought an apple 16g nano ipod on ebay. Everything seems
I bought an apple 16g nano ipod on ebay. Everything seems to work all right except the memory. I download an album and the screen shows activity. The desktop shows available memory but nothing records… read more
CompExpert
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I bought a previously working ipod 30gb 5th gen off a friend
I bought a previously working ipod 30gb 5th gen off a friend yesterday. he told me he reset it to factory specs. It has either the apple logo, the 'disk mode okay to disconnect,' or the connect to a c… read more
David
David
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How do i disable my nano 5th gen from being used as an
how do i disable my nano 5th gen from being used as an external drive when it is connected to itunes the device does not show up… read more
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my itouch just has a picture of the itunes music and a plug.
my itouch just has a picture of the itunes music and a plug. it won't change turn on. it is fully charged and i plugged it in to the computer. is it broken or can you help me?… read more
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Okay I have two related issues. We bought a new computer and
Okay I have two related issues. We bought a new computer and got rid of the old one that syncs with my iTouch. How can I sync with the new computer without loosing my stuff. Second. My sons' iTouch wa… read more
Ashik
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hi, i received a 5th generation ipod nano thats configured
hi, i received a 5th generation ipod nano that's configured to work with a mac, but i have windows vista. i'd like to transfer the music from the ipod to my itunes without losing and messing up my own… read more
Claws224
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My ipod touch 2g wont connect to a computer, when i turn it
My ipod touch 2g wont connect to a computer, when i turn it on it says connect to itunes with a usb on the screen it wont go past that. I did a reset on it to reset EVERYTHING and now its doing this s… read more
robgranholm
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My iPod Classic is stuck on do not disconnect . It also cannot
My iPod Classic is stuck on "do not disconnect". It also cannot be detected by iTunes, only by windows.… read more
Ashik
Ashik
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my daughters iPod 120GB wont work - my son said it is corrupt&
my daughter's iPod 120GB won't work - my son said it is 'corrupt'. What do i do now? ps i have no idea how they work. The message that comes up on the computer screen reads - iTunes has detected an iP… read more
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Ashik
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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