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just got an ipod nano 4th gen off ebay for my wife ... perfect…

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just got an ipod nano...
just got an ipod nano 4th gen off ebay for my wife ... "perfect working condition" auction said...no manual, etc, and we have never used one...I used the cable with that came with my ipad to charge the ipod...charge only lasted about 15 minutes first day...then I charged it again, added 177 songs to test, and just placed it on a table left playing, and it played for several hours...now, for the last 3 days, it will go off by itselt after my wife listens to it for about 20 minutes, and won't turn back on, or, if we turn it off, it won't come back on...put it back on charge (but batt indicator shows full charge) and it fully charges in about 5 min, but it still won't play for any length of time, and it goes off, or if turned off it won't come back on! What's up with this thing? :-)
Submitted: 8 years ago.Category: Mac
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Answered in 17 minutes by:
6/9/2010
Mac Support Specialist: Mike, Mac Medic replied 8 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Did you try a Restore in iTunes?
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Customer reply replied 8 years ago
Well, no...but I am trying that now...as I said, my wife and I are both new to the ipod...was a gift to her, and she is upset...if possible, give me a minute or two..well, I can't connect to the ipod software update server for some reason...do have the latest version of iTunes too...
Mac Support Specialist: Mike, Mac Medic replied 8 years ago
You mean in Tunes you Check for Update and it can’t connect?
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Customer reply replied 8 years ago
yes....since I replied to you last it connects and starts downloading software to restore but then it times out...I'm still trying...
Mac Support Specialist: Mike, Mac Medic replied 8 years ago
Let me know.
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Customer reply replied 8 years ago

it finally worked...has restored ipod to factory setting and is now syncing songs and pics...but I won't know if it's still doing them same thing for a while, probably not until tomorrow since we both have to go to bed to get up early to go to court tomorrow...so then, how do I accept your answer if I won't know if it worked until then?

Thanks Mike!

Mac Support Specialist: Mike, Mac Medic replied 8 years ago
OK make sure you have selected what you want to sync under the Music, Info, etc... tabs. Many people make that mistake and then can’t figure out why it didn’t sync anything. I’ll look for your reply.
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Customer reply replied 8 years ago
so is there a way to "accept your answer" tomorrow? if so, how?
Mac Support Specialist: Mike, Mac Medic replied 8 years ago
Yes just go to the link in your email and come back to the question. Thanks and good luck.
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Customer reply replied 8 years ago

Thanks Mike!

Back to you tomorrow after my wife test this thing again!

Mac Support Specialist: Mike, Mac Medic replied 8 years ago
OK
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Customer reply replied 8 years ago
well, batt is fully charged, and my wife was listening to it and it just shut off after just 15 minutes..and would not turn back on..plugged it into the computer, and it came on, of course....I still surprised it does this!
Mac Support Specialist: Mike, Mac Medic replied 8 years ago
Sounds like the battery is bad. You might want to try a different connector. Not sure if the iPad connector is exactly the same.
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