Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Hi, switched off my imac to refresh my Garmin connection today.

Customer Question
On powering back up I...
Hi, switched off my imac to refresh my Garmin connection today. On powering back up I only get a blue screen with no account log on choices. Please help! Thanks
Submitted: 7 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 11 minutes by:
6/1/2010
Mac Support Specialist: iteachmac, The Duke! replied 7 years ago
iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 865
Experience: Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
Verified
Hi , I would like to assist you with this issue .

Please try unplugging all devices connected to the Mac , apart from mouse and keyboard .

Power on , and tell me if there's a change do you have a chime ?
Please eject any CD or DVD that maybe in the Mac , hold the eject key on the keyboard USB keyboard needed , or hold the left mouse button while powering on , USB mouse needed.

Reboot , any change ?

If there's no change please read on :

It maybe some problems have been going on for a while with your system!

Lets run though some basic repair checks .

Repair Mac HD , Check Permissions with the OSX Startup volume.

To check for disk errors and possibly fix issues with the Mac HD volume and other Partitions .

Please run a Mac HD drive repair ,
and Repair Permissions of the Mac HD startup volume .

Disk Utility

1 Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.

2 When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu.
(In Mac OS X 10.4 or later, you must select your language first.)?

Important:- Do not click Continue in the first screen of the Installer.
If you do, you must restart from the disc again to access Disk Utility.

3 Click the First Aid tab.

4 Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

5 Choose your Mac OS X volume.

6 Click Repair. Disk Utility checks and repairs the disk.

If errors are found please run the check twice .

Report any errors in displayed RED to me .

Tip:- Always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume.
**Perform Disk permission repairs while Booted to your Mac HD as normal**.


Using the Repair Privileges Utility

For Mac OS X 10.2 or later, open Disk Utility found in the Applications/Utilities folder.

Select your Mac OS X startup volume in the column on the left of the Disk Utility window, then click the First Aid tab.

Click the Repair Disk Permissions button.

Please wait while the Mac HD is checked.

If errors are found please run the check twice .

Report any errors displayed in RED to me .

-

Permissions Defined
Mac OS X incorporates a subsystem based on a UNIX-style operating system that uses permissions in the file system.
Every file and folder on your hard disk has an associated set of permissions that determines who can read, write to, or execute it.

-

Optional :

Next up system maintenance:

Please try using ONYX to repair clean and check all OSX caches , font caches and other maintenance scripts .
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

About OnyX
A multifunction utility for Mac OS X.

It allows you to verify the Startup Disk and the structure of its System files, to run misc tasks of system maintenance, to configure the hidden parameters of the Finder, Dock and of some of Apple’s own applications, to delete caches, to remove a certain number of files and folders that may become cumbersome and more.

Extra tools:

-

Also its best to get a full disk repair tool for future use :-

Drive genius may have prevent this problem as it seems your Mac HD had an error that needed to be fixed , Apple disk utilities is a basic application not intended for major disk error repairs or testing :-

http://www.prosofteng.com/products/drive_genius.php?PHPSESSID=d0291636841b25cf082e211e2d6def53


-

Also please download and install this handy maintenance widget for the Dashboard in OSX , and run the repair scripts one at a time , daily , weekly , monthly :-

http://www.bradflaugher.com/MaintenanceWidget.html



Now run some tests with your software and see if there's a difference ?


If there's still no difference with your issue? We can move on to testing the issue with a new user account to troubleshoot , or a full "archive and install" of the Mac OSX OS if needed , followed by a complete Combo update of the OSX OS .


Please provide all details of the remaining problem if any after the repairs are carried out to the Mac HD OSX installation , including what applications are affected .

Please let me know if you need any extra info regarding the above?

I will give full instructions to do so if necessary.

I hope this helps .

Thanks.
Ask Your Own Mac Question
Customer reply replied 7 years ago

Everything unplugged. There is a dvd inside but can't get it to eject with your options. Still just have a blue screen and no chime.

 

It was working perfectly this morning!

Mac Support Specialist: iteachmac, The Duke! replied 7 years ago
Hi ,

Using a USB keyboard , try to eject the DVD , CD you will need a USB mouse or keyboard . hold the eject button while powering on as before .

Do you have chime on power on ?

-

Resetting PRAM and NVRAM , may help .

Shut down the computer.

Locate the following keys on the keyboard: Command, Option, P, and R.

You will need to hold these keys down simultaneously in step 4.

Turn on the computer.

4: Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

Hold the keys down until the computer restarts and you hear the startup sound for the second time.

Release the keys.

Your computer's PRAM and the NVRAM are reset to the default values.
The clock settings may be reset to a default date on some models.

More info at :-
http://support.apple.com/kb/HT1379?viewlocale=en_US
-

Are you under warranty ? if problem persist you may wish to arrange a repair with Apple or your computer reseller.

Do you have any extra memory installed in the Mac ? Remove any extras you may have installed back to default .

I hope this helps ,

Thanks .


Edited by iteachmac on 6/1/2010 at 1:42 PM EST
Ask Your Own Mac Question
Mac Support Specialist: iteachmac, The Duke! replied 7 years ago
Hi if there are still issues booting .

Try starting in Safe Mode (hold either shift key while the computer starts).
It will take a while to boot.

Eject the CD DVD once booted and try to follow the steps set out for checking / repairing the Mac HD .

Note:
Safe Mode basically runs just the OS and its requirements. No additional extensions. Custom mouse drivers and such will not load, but the basic OS functions will be available.

Info:

Mac OS X: What is Safe Boot, Safe Mode?

http://support.apple.com/kb/HT1564?viewlocale=en_US

Thanks .
Ask Your Own Mac Question
Ask iteachmac Your Own Question
iteachmac
iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 865
865 Satisfied Customers
Experience: Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing

iteachmac is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
You will not allow me to change my pass word nor can I get
You will not allow me to change my pass word nor can I get any other help. I have had the password ***** some time and it always worked before … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
IMac was frozen. Apps would not even force quit. Did hard
Hi iMac was frozen. Apps would not even force quit. Did hard shutdown, now won't boot up. Just gray scree with apple logo and spinning. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
I am trying to export a PDF from Quark. It needs to be 2
I am trying to export a PDF from Quark. It needs to be 2 color. I keep getting CMYK … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
It has not downloaded my email since Sat., although my email
It has not downloaded my email since Sat., although my email comes to my computer. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,937 satisfied customers
My iPad was given to me by someone who can't remember what
Hi, my iPad was given to me by someone who can't remember what password ***** used to even what their apple is. It should be either popolvuh666 or phineascrow but I have no idea what the password ****… read more
Jon
Jon
Bachelors Degree
377 satisfied customers
I have a Mac OS Sierra/10,12/co2NF85sfy11. I have a major
My name is***** have a Mac OS Sierra/10,12/co2NF85sfy11. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
My new password is not working so I need to input another
My new password ***** ***** working so I need to input another one but can't get into my account … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I am trying to open the ipad. When I turn it on and tried to
I am trying to open the ipad. When I turn it on and tried to open with my pw it kept refusing it and then finally said the ipad was disabled and to try again in 15 minutes. I've tried everything i cou… read more
Jon
Jon
Bachelors Degree
377 satisfied customers
My iPhone emits a short sound of about 3 notes. The settings
my iPhone emits a short sound of about 3 notes. The settings gives me no hint of how to find the source of the sound. Unpredictable when it will sound; no indicator of frequency. How can I turn it off… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I updated my I phone and now I cannot get into it. I
I updated my I phone and now I cannot get into it. I followed all of the directions. It says it sent too many codes by phone call, but I never got a call. I cannot get texts because it won't let me le… read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
Just a moment. My problem is with my i pad mini, i am
my problem is with my i pad mini, i am getting a message telling me the device is locked and i need to enter my apple id and password ***** open. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Forgot my password for itunes forgot my password for itunes.
forgot my password ***** itunes forgot my password ***** itunes … read more
Mr.Med
Mr.Med
893 satisfied customers
I have an iPad air that never really signed on to 11 months
I have an iPad air that never really signed on to 11 months now it is asking me for a password ***** I can't remember. I don't have any information on ipad … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have an Outlook account through Microsoft 365 and I can't
Hi! My name is ***** ***** I have an Outlook account through Microsoft 365 and I can't access my account through Outlook. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
36 satisfied customers
I just received a phone call that my system isn't working.
I just received a phone call that my system isn't working. The man, who clearly comes from another country, told me to put something in my browser that would fix it. I have a MAC … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Had to reset Ipad mini4 now email is'nt working. Ios4.0.
Had to reset Ipad mini4 now email is'nt working JA: What Operating System (OS) are you running on your iPad? Customer: Ios4.0 JA: When did you purchase your iPad? What troubleshooting have you tried? … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
I'm being charged every week for what I do not know. Ipad.
I'm being charged every week for what I do not know … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I just finished working on something in Pages and the file
I just finished working on something in Pages and the file completely disappeared. I cannot find it anywhere … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x