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Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14602
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
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Help. Am unable to Scan or Print from my printer. What am I

Customer Question

Help. Am unable to Scan or Print from my printer. What am I doing wrong?
Submitted: 7 years ago.
Category: Mac
Expert:  Engineer John C. replied 7 years ago.
Hello, I am John Cappuccio, Computer Science Engineer. I will be happy to help you.

What's your printer model and brand ?

Thank you
Customer: replied 7 years ago.
HP Photosmart C4480 All-in-One Series. Hewlett Packard
All in one Printer and Scanner.
TH 853D20JH0557
Expert:  Engineer John C. replied 7 years ago.


1- Please go to the apple icon on the upper left corner of your screen and click "System Preferences"

2- Click "Print & Fax"

3- Click your printer ONCE (on the left), then click the "Scan" tab on the right

4- Click "Open Scanner" and follow the prompts to scan

Thank you

John Cappuccio
Computer Science Engineer

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Customer: replied 7 years ago.

I am no further forward with the advice given. Still get the same reply " Scan failure unable to copy or print" Sorry.
Expert:  Engineer John C. replied 7 years ago.


What exact Mac OS X version do you have ? Go to apple icon, then About this Mac. You will see the version number under "Mac OS X"

Thank you.
Customer: replied 7 years ago.
Regret your answers have been of no help. Thank you for your time. Please close this question, as I require no further help.
Customer: replied 7 years ago.
Sorry, the problem is now resolved.

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