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can not connect to wi-fi get message cannot connect to the

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server on my ipod touch....
can not connect to wi-fi get message cannot connect to the server on my ipod touch.
Submitted: 7 years ago.Category: Mac
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Answered in 4 minutes by:
3/1/2010
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When do you get this message in Safari or what?
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Customer reply replied 7 years ago
My Mac is running airport and I have a strong connection on on my mac and on my ipod touch. i am using a linksys router but i keep getting a message that cannot connect to the service. i have already contacted apple and they say that my wi-fi has a connection
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
I am asking WHERE are you getting this message?
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Customer reply replied 7 years ago
I get the message when I try to open safari or go to any web page.
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Does the inernet on the iPod work with anything, say iTunes?
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Customer reply replied 7 years ago
no, it does not connect to the internet no matter what site I try to connect to.
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Go to Settings/WiFi. Is your Network selected and does it have a lock and a little cone next to it?
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Customer reply replied 7 years ago
no it does not have a lock it has a check mark next to Linkys with 3 bars
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Click on the little arrow to the right and what does it say under DHCP?
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Customer reply replied 7 years ago
it showing the ip address, subnet mask, router, dns, searh domains, and client id
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Right, what are those numbers?
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Customer reply replied 7 years ago
ip 192.168.1.101
subnet 255.255.255.0
router 192.168.1.1
dns 192.168.1.1
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Go to the Mac that is working and go to System Preferences/Network/TCP/IP and tell me what those numbers are.
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Customer reply replied 7 years ago
ip 192.168.1.100
subnet 255.255.255.0
router 192.168.1.1
no dns number
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
And that computer can connect to the Internet, right? Do you have the latest Firmware on the iPod? If not install it with iTunes, If so try turning it off and back on.
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Customer reply replied 7 years ago
I do not know if I have the lates firmware installed. I just purchased by ipod 2 week ago.
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Plug it in and open iTunes. Click on the iPod in iTunes and Check for Update.
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Customer reply replied 7 years ago
There are no new updates.
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Go back in to Settings/WiFI select your Network click on the arrow and then hit Forget this Network. Then try to connect to it again
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Customer reply replied 7 years ago
I try it and I get a message that reads "Safari could not open the page because the server stopped responding."
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
The desktop Mac connects to the inernet fine right?
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Customer reply replied 7 years ago
yes I am currently connect via ethernet and I am also connect to airport
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
What computer is connected to Airport besides the iPod?
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Customer reply replied 7 years ago
my mac but the enternet is running on the ethernet connection
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
I’m confused. You said earlier “My Mac is running airport and I have a strong connection on on my mac“. Now you say it is connected through Ethernet? Is any other machine successfully using your WiFi connection?
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Customer reply replied 7 years ago
my mac is running airport and ethernet. I have airport so I can use my wi-fi to connect to my ipod. i am using the ethernet connection to connect my mac to the internet. Their are no other machines connected to my mac except my router.
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
So your router is a Linksys and it is not wireless, it is just plugged into the Mac? You are trying to share your Ethernet connection to your iPod through the Mac, is this correct?
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Customer reply replied 7 years ago
No I am trying to connect to my ipod through airport connection. I was told by apple that if I have a router I can connect to wi-fi through airport
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Is your Linksys router a wireless model?
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Customer reply replied 7 years ago
Yes it is a wireless-g broadband router
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
Who setup the router?
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Customer reply replied 7 years ago
I did. I am going to sign off know. I know my issue has not been resolved, but I think you should still get paid for your time.
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
I appreciate it but I’m sure we can fix it. You need to look at the settings in the router, make sure allow wireless connections is turned on and you should also turn encryption on so others can’t use your connection or see what you are doing.
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Customer reply replied 7 years ago
I just don't have anymore time to troubleshoot
Mac Support Specialist: Mike, Mac Medic replied 7 years ago
OK, good luck don’t get frustrated. You also can turn off Airport on the Mac you don’t need it if you are connecting through the router. It may be screwing things up.
Mike
Mike, Mac Medic
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Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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