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Dear Just Answer, I have a MacBookPro with 10.4.11. Ive

Customer Question
Dear Just Answer, I have a...
Dear Just Answer,

I have a MacBookPro with 10.4.11.

I've received an attachment with the new suffix: .docx

It shows up on my desktop, when I save it, as a zip file, it does not open. Instead it duplicates itself with a new longer suffix: .docx.cpgz

What to do?

Hope you can help.

Thanks,

Robert Cutler
[email protected]
Submitted: 7 years ago.Category: Mac
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Answered in 6 minutes by:
2/2/2010
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago
Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5,182
Experience: IEEE, Microsoft
Verified

Hi Robert,

 

The DOCX format is the new Microsoft Word format that is readable by Office 2008 for Mac or Office 2007 for Windows.

 

So if you already have a copy of Office 2004 for Mac you will need a special plugin to allow you to open the document in your existing copy of Office which iis included in the Microsoft Office 2004 for Mac 11.5.0 Update Package http://www.microsoft.com/downloads/details.aspx?FamilyId=B6D69814-0995-490D-909A-5EC6AE6F64F0&displaylang=en

 

If you do not have Office 2004 or 2008 then your only option would be to use a converter like the free online DOCX converter here http://www.docx-converter.com/ and then use it to convert the DOCX file to a TXT file which your Mac can then open and use.

 

Take a look and let me know if you need more info or clarification


Thanks

Eric

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Customer reply replied 7 years ago
Eric,

I downloaded the plug in but nothing happened: i tried to open the docx zip attachment saved on my desktop and it continued to duplicate itself and add .cpgz at the end.

now what ????
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,


Can you tell me what version of office you have and what program you are using to handle your zip files?

 

Thanks

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Customer reply replied 7 years ago
i have word 11.2 - is that a help?
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,


Can you download and install the free version of Stuffit expander from here http://download.cnet.com/StuffIt-Expander-2010/3000-2250_4-10653042.html

 

Once it is downloaded can you then restart your Mac and then see if you can now double click the ZIP file and see the contents of the compressed file

 

Thanks

Eric

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Customer reply replied 7 years ago
I downloaded stuff it as recommended, put it into applications on my hard drive, restarted the computer, and unfortunately nothing. the docx keeps doing the same when double clicked.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,

 

Can you follow the instructions from this XXXXX XXXXX article and use it to select the ZIP file then associate it with stuffit http://www.askdavetaylor.com/how_do_i_associate_a_file_with_an_application.html

 

Once you are done let me know if the file will now open


Thanks

Eric

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Customer reply replied 7 years ago
Thanks but no go. Under File, there was no Show Info, so i struck out again.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,

 

How are you getting the DOCX files?

 

Is it by email, and if so are you saving the attachment to your machine before you try and open it?

 

Thanks

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Customer reply replied 7 years ago
yes. they arrive as attachments and i can't open them when attached, nor can i open them when saved to my desktop.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,

 

When you save them to the desktop can you change their default program?

 

Thanks

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Customer reply replied 7 years ago
don't know what that is but pls tell me and i'll try.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,

 

When you get the attachment in your email can you save it (Drag and drop the attachment) to yur desktop and once it is on your desktop can you then use the instructions in the link I gave you earlier to set the file association with stuffit and then let me know if you can open the file from your desktop.

 

Thanks


Eric

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Customer reply replied 7 years ago
The XXXXX XXXXX instructions? i did try them. Once single clicked In Finder, but under File, there is no Show info. foiled again.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 7 years ago

Ok,

 

In that case cna you try dragging the ZIP file from your desktop over the stuffit icon and tell me what happens


Thanks

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Customer reply replied 7 years ago


re this idea

In that case cna you try dragging the ZIP file from your desktop over the stuffit icon and tell me what happens

i tried that but when i did, the stuff it icon didn't like it. A message appeared saying: 'The NZ Prospects .docx" could not be moved because "Stuffit 2010 cannot be modified.'

??
Customer reply replied 7 years ago
Stuffit didn't work.

Thanks for suggestion.

Asked my free lance tech person this am; she sent me the link for the fix. Bingo.

http://www.tuaw.com/2008/09/03/tuaw-tips-open-docx-files-with-office-04/

Now you know and can fix it quickly when asked.
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Claws224
Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5,182
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