How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jeff Micono Your Own Question
Jeff Micono
Jeff Micono, VMware Certified Professional
Category: Mac
Satisfied Customers: 199
Experience:  20+ years with PCs, Macs, Linux
Type Your Mac Question Here...
Jeff Micono is online now
A new question is answered every 9 seconds

My daughter purchased a used MAC desktop from her work when

This answer was rated:

My daughter purchased a used MAC desktop from her work when they upgraded. We do not have the Admin password...(she cannot remember it). I need to download our printer etc. I have tried the various online recommendations to no avail. Was going to bring it in to the Apple store but thought if I could do it at home, it would save me time and $$.

If she has the installation disk, follow the procedure outlined here. If you do not have the install disk and can not obtain one, please post the version of MacOS that is running on the MAC desktop.

Customer: replied 7 years ago.
No installation disk. It is a MAC OS X Version 10.4

Since you are willing to modify the filesystem in single user mode, try this:

mount -uw /
ls /users
passwd (user's name)
(enter the password XXXXX be seen)

Note that this may negatively impact keychains. Based on my Unix experience, this procedure looks sound, but I have never tried it and I understand if you would prefer to not try this and have me opt out.

Jeff Micono and 2 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
Okay. I should probably bring it into the Apple store. Not comfortable with possibley affecting negatively.

Thank you.
Customer: replied 7 years ago.
Thank you for trying.
You are welcome. Thanks for the opportunity.

Related Mac Questions