How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11169
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

My 2 year old climbed up to the keyboard and pressed a group

Customer Question

My 2 year old climbed up to the keyboard and pressed a group of keys which resulted in the screen becoming somewhat magnified and the entire screen moves when I move the cursor? What can I do other than go back to factory settings since I do not wish to wipe my hard drive. Thanks.
Submitted: 7 years ago.
Category: Mac
Expert:  Ashik replied 7 years ago.
Hi I am Ashik. I think i can help you

You 2 year old just discovered the Zoom feature of your Mac, you can easily turn it off without any factory reset.

Command (Apple) + Option + Minus key "-" (to decrease screen size) or Press Command + Option + 8 to turn off the zoom.

You can also turn off the zoom by going to Apple Menu > System Preferences > Universal Access. Under "Seeing" tab, turn off the zoom

Best Regards,
...If i solved your problem, please kindly click ACCEPT. If i didn't, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks
Customer: replied 7 years ago.
Thank you it worked the only problem is that the screen now has two black bars on the side of the screen so that I can't see the entire screen. Please let me know if you can help me with this last problem and I will accept and not keep bothering you. Thanks.
Expert:  Ashik replied 7 years ago.
hmm..thats strange. Could you please give a screenshot of your Mac's screen (Taking screenshot is easy, Press Command(Apple) + Shift + 3. This should create a screenshot into desktop. Then upload that screenshot into and post the download links here. (How to upload to