Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

VIRUS QUESTION OS X 10.5.8 Power PC. 2GHz dual processor. t

Customer Question
VIRUS QUESTION: OS X 10.5.8...
VIRUS QUESTION: OS X 10.5.8 Power PC. 2GHz dual processor. two 1.5TB hard drives (non raid) my computer was starting to have all kinds of trouble, locking up, not being able to boot up, etc. ran Disk Warrior, it helped. but still running bad. ran NortonAntiVirus11 virusscan. found nothing.

I was using the second disc as a scratch disc& for backing up a few files. I ended up making my second disc my primary start-up disc and updated OS, reinstalled my fav programs and started to copy stuff from the other hard drive. as I was doing this, Norton found 2 trojan viruses & quarantined them. I told it to delete them. I transfered the rest of my docs, music & videos from that drive to my current primary. virus scanned current primary afterwards & it reported no problems.

should I wipe the other drive clean and reinstall the OS software on it or will my current start up drive be infected eventually if I just delete alot off of the other drive without doing an erase? what would you do in this situation?
Submitted: 7 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 54 minutes by:
1/23/2010
Mac Support Specialist: Pat, Mac Enthusiast replied 7 years ago
Pat
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
Experience: 10 years of systems administration experience in mixed Mac and Windows environments
Verified
Sounds like you handled the situation the same way I would. Norton seems to have identified the Trojans and hopefully you got it all. You've got antivirus software, and as long as you are making regular backups of your system, then you are doing all you need to do to keep your data safe.

As for wiping your old drive, this would be an extra precaution but probably uncalled for. Just make sure you deleted the system files from that old drive so that you don't accidentally boot the system on the infected drive.

Also, Be wary of any files that you open that request you enter your administrator password XXXXX this is a sign that the program is trying to make modifications to your system. Its also unlikely that the Trojan infected every file on every DVD you ever burned, but there may be some infected files starting about the time that your system started behaving strangely. I'd probably take the extra precaution of running a virus scan on those DVDs if you go back to them to pull some data off.
Ask Your Own Mac Question
Customer reply replied 7 years ago
Thank You Pat. I think that I will wipe that other drive, that way I will know that I'm on the actual good drive when I'm doing stuff.. Norton does scan the DVDs and CDs that I put in the optical drive before I can run the programs, which is a good thing. hopefully that will KILL any infection so it doesn't migrate to the new primary drive. Thanks for giving me peace of mind in this matter. I guess that once I wipe it and reinstall system software on it, it should be fine, right?

Mac Support Specialist: Pat, Mac Enthusiast replied 7 years ago
Yes, however, DVDs are "write once" media, so Norton can't actually delete an infected file from the DVD. However, it will alert you that a file is infected and you can copy the other files to a new DVD and destroy the infected one. Once you wipe it and reinstall the system software it will be fine, just make sure you repartition the drive during the install so that it forces the computer to forget any data that was on there before and start over.
Pat
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
Experience: 10 years of systems administration experience in mixed Mac and Windows environments
Verified
Pat and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
Thank You Pat, i will do that. Have a great evening.
Ask Pat Your Own Question
Pat
Pat
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
171 Satisfied Customers
Experience: 10 years of systems administration experience in mixed Mac and Windows environments

Pat is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot use the new version of Skype. It is Sierra, 10.13.1
I am soooo upset since my son lives a long way from home … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
I have been having trouble in getting ID Password. Way back
I have been having trouble in getting ID Password. Way back in May you confirmed I had correct data, but of late I cannot get on to site. Could you help me please in setting my ID and my Password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
A news notification popped up on my phone, stayed there and
A news notification popped up on my phone, stayed there and froze the whole phone! Argh! Any help would be so appreciated! Thank you! … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My apple phone 5 turned off and will not come back on. Ios i
My apple phone 5 turned off and will not come back on. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do I activate my Apple TV? OSX 10.6.8. A week ago. Noon.
How do I activate my Apple TV? JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: OSX 10.6.8 JA: Have you installed any updates recently? Custo… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
I am asking on my mac, but my ASUS laptop has a black screen
I am asking on my mac, but my ASUS laptop has a black screen and will not open. It is on and went through the normal log on process but will not even open to the desktop. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I'll try again. Everything (Type, figures, etc.) on my I-pad
Ok. I'll try again. Everything (Type, figures, etc.) on my I-pad is enlarged and I can't reduce it/them to "Normal" size. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
IPad mini 2, after being on charger for several hours, will
iPad mini 2, after being on charger for several hours, will not start up. I get the symbol thatt says the battery is dead. sometimes several attempts at a hard start, it will open up, and in fact it w… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
I seem to have forgotten my password, and i have a new phone
i seem to have forgotten my password, and i have a new phone can't remember it help??? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I bought A i phone 6 plus off of my friend before she moved
I bought A i phone 6 plus off of my friend before she moved and I restore/rested it on i tunes and i came across the I cloud activation lock, I know her Gmail but I don't know her password ***** I'm kinda stuck. What do I do … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I am trying to remove an apple ID from my old device and I
I am trying to remove an apple ID from my old device and I am getting an error message-- … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
33 satisfied customers
I forgot my apple id and I need to get to icloud to disable
I forgot my apple id and I need to get to icloud to disable my phone … read more
Mr.Med
Mr.Med
900 satisfied customers
All of my apps are frozen because I do not know my password.
all of my apps are frozen because I do not know my password. I have tried every one I've ever used and none work . I got an IPhone 8+ and can only text and look at the weather. can you reset my passwo… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
I've never been able to make MAIL work on any of several
I've never been able to make MAIL work on any of several Macs over the years. I currently use an iMac 10.4.1.1 I cannot get MAIL to work on it. It keeps asking me for my password, which I don't know. … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I left Germany and am trying to change my credit card info
I left Germany and am trying to change my credit card info and coordinates either to my French or my US residences...and get i-tunes to speak to me in English, and not in german… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
586 satisfied customers
I am trying to insert my password, but something is
I am trying to insert my password, but something is triggering the"French" language on my screen as soon a I insert the pw… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
I have a virus on my iPad. It's telling me to call a number
I have a virus on my iPad. It's telling me to call a number to have it remove … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I can't buy anything on Itunes store because of an invalid
I can't buy anything on Itunes store because of an invalid ID but my password ***** ID is the same as it has always been - very frustrating! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x