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Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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My Mac book keeps coming up with a message in a grey box telling

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My Mac book keeps coming up with a message in a grey box telling me to close and re-boot .
What can I do to solve this /

Thanks

mike
Hi,

Is it in 4 languages and dark grey screen?

If so, that is a Kernel Panic and we will need to re-install the OS and possibly have to repair the drive software.

Do you have your Install disk for this Mac?

Let me know,
Mike
Mike and 4 other Mac Specialists are ready to help you
Customer: replied 7 years ago.

It is in 4 languages and a dark grey screen .

I still have the disk, but am at work and the Mac/disk are at home -is it easy to re-install the software ?

Hi,

Yes, it is. Time consuming, but easy.

When you are ready, with the Install disk one in hand, reply to me and I'll walk you through the entire process.

Mike
Customer: replied 7 years ago.
Will do - thanks
Ok,

Mike