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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11200
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have an IMac running OSX 10.5.8. When I attempt to download

Customer Question

I have an IMac running OSX 10.5.8. When I attempt to download even an update to this system, I am unable to do so. I am told that what I have loaded is not a movie file. Clearly, it's looking for a movie file, but I am downloading conventional programs. How can I change this?

Thanks.

James V. Koch [email protected]
Submitted: 7 years ago.
Category: Mac
Expert:  Ashik replied 7 years ago.
Hi I am Ashik. I think i can help you

Download and install Mac OS X 10.5.8 Combo Update from here. Hope this combo update will fix the problem. After updating using Combo Update, update your softwares with Software Update.

Best Regards,
Ashik
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...If i solved your problem, please kindly click ACCEPT. If i didn't, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks
Customer: replied 7 years ago.
Sorry, but it did not work. I downloaded and successfully installed the update. Nevertheless, the "This is not a movie file" error message appears when I attempt to install Mac programs. Hence, still not solved. My machine is looking for movie files.
That's what needs to be changed.

Thanks.

James V. Koch
Expert:  Ashik replied 7 years ago.
Hi James,
You can try to delete the Software Update Preference files and caches and see if that helps !

Goto ~/[username]/Library/Preferences/ and trash "com.apple.SoftwareUpdate.plist". (Don't empty the trash)

Goto ~/[username]/Library/Caches/ and trash "com.apple.SoftwareUpdate"

Goto ~/Library/Preferences/ and trash "com.apple.SoftwareUpdate.plist"


If that didn't worked, there is a chance that the problem is related to your current user account..So we can try to create new account and see if that helps.

Create new user Account
  • Click on the Apple menu and choose System Preferences, and click Accounts.
  • If some settings are dimmed, click the lock icon and type your administrator name and password.
  • Click the Add (+) button, located below the list of accounts, to create a new account.
  • Select a type of account from the New Account pop-up menu.
  • Now you can see some types of accounts in there; Administrator,Standard,Managed with Parental Controls, Sharing Only etc
  • Choose Administrator from it.
  • Enter a name for the account
  • Type the user’s password XXXXX the Password XXXXX Verify fields.
  • Click Create Account.
  • Now restart your Mac and log-in with that account.

If the problem is solved in new account, you can copy your old account's files into new account.
So goto ~/Users/[youroldaccount]/ and copy all important files like Pictures, iTunes music, Documents and everything except Library folder into ~/Users/[yournewaccount/.

Don't delete any files..

Best Regards,
Ashik
-----------------------------------------------------------------------------------------------------------------
...If i solved your problem, please kindly click ACCEPT. If i didn't, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks


Edited by Ashik on 12/2/2009 at 4:00 AM EST
Customer: replied 7 years ago.
Dear Ashik:

Precisely where should I type the information you have noted? The only place I can see is in my browser and it did not work there.

JVK
Expert:  Ashik replied 7 years ago.
Nothing to type, but to delete files. Open your Macintosh HD, open Users folder, open the folder which have your Username, then open Library folder, open Preferences folder and trash com.apple.SoftwareUpdate.plist

Then open Caches folder and trash this file com.apple.SoftwareUpdate

Close it. Again open Macintosh HD, open Library folder and open Preferences folder. Then trash this file com.apple.SoftwareUpdate.plist

Restart your Mac and try to update the softwares...
Customer: replied 7 years ago.
Dear Ashok:

Thanks for your help; however, I'm away from this particular computer for a month or so. When I'm back on that machine, I'll try out your suggestions. If necessary, I'll open a new trail.

JVK
Expert:  Ashik replied 7 years ago.
No Problem...But don't forget to comeback in here. Hava a great month !Smile

Best Regards,
Ashik