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Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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My daughter let a book on the keyboar...when i came back the

Customer Question

My daughter let a book on the keyboar...when \i came back the screen was blinking. i turn it off and, when i tried to turn it on a message appear: turn off and turn on. I am in this circle.....
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.
Hi,

What Mac is this?

What OS X version do you have?

When you turned it off, and tried safe mode, what keys did you use?

Mike
Customer: replied 7 years ago.

Mac Book Pro- snow leopard-

To safe mode I pushed and keep comand and shift keys

 

Expert:  Mike replied 7 years ago.
Hi,

That is not safe mode.

Just the SHIFT key and turn on the Mac. Keep the SHIFT key in until the Mac starts up. Then release it.

Mike
Customer: replied 7 years ago.
it took a litlle longer but i have the same screen and message: ¨ turn off and turn on....
Expert:  Mike replied 7 years ago.
Is this message you see in 4 languages on a grey screen?

Mike
Customer: replied 7 years ago.
yes