How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

I want to recover videos from my Canon HG10 camcorder. The

Customer Question

I want to recover videos from my Canon HG10 camcorder. The camera keeps asking me to use the camcorder to initialize the HD. What can I do to get these videos back? I have a new Apple computer with leopard softward
Submitted: 7 years ago.
Category: Mac
Expert:  Daniel replied 7 years ago.
Hello my name is Dan.
Can you tell me what you have tried so far?
Customer: replied 7 years ago.
I have tried the demo on disc doctor. I got jpg's that would seem to be the first frame of the movies I made. I then tried to purchase the product, but have been unable to do so. I have a PC at work, so will try with a PC if I cannot recover the movies with my Apple. However, the camcorder was connected to my Mac when I lost the movies.
Expert:  Daniel replied 7 years ago.
Can you explain what you were doing when it happened?
Customer: replied 7 years ago.
I am an inexperienced user of both computers and camcorders. I have had no problem downloading my photos from the camcorder to my mac. I thought I would try to do the same with my videos. At some point I disconnected the camcorder from the mac (which the camera warns you not to do) because I didn't seem to be making any progress in downloading. My videos disappeared from the playback list on the camcorder and the camcorder instructed me to initialize the hard drive with the camcorder.
Expert:  Daniel replied 7 years ago.
Ok, it may be fixable with Disk Warrior by AlSoft, this rebuilds the directory on the hard drive in the camcorder (maybe).
WHat happened was when you disconnected the camera you didn't eject it first or so it sounds. That can wreck a disk directory.
Does you camcorder have a firewire connection? If so that is how you get the video from it to iMovie.
Customer: replied 7 years ago.
Thank you. I will try this later today or tomorrow.
Expert:  Daniel replied 7 years ago.
I await your reply.
Customer: replied 7 years ago.

I purchased the software, downloaded it, and attempted to rebuild the Canon camcorder hard drive. It could not do it. It explained that the file system was unsupported. It says the file system is Windows/PC.

Should I just do this on my work PC which is Dell and Windows?

Expert:  Daniel replied 7 years ago.
That would probably be the easiest way to fix it.
The camera has a FAT32 file system which is why I said maybe it would work.
You do have one of the best Mac utilities on the market now.
It is quite possible that the video is unrecoverable, I have seen this happen.
If the PC cannot get the footage then there is one more thing and that is data recovery, there are many of these and I cannot recommend one over another as I have not needed one (yet).
Just google Data Recovery and see what I mean.

Related Mac Questions