Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Hi - the Ethernet port on my Macbook no longer works, so I

Customer Question
was told to get an...
Hi - the Ethernet port on my Macbook no longer works, so I was told to get an Ethernet USB adapter, which I did. Then, I found that I also needed Leopard, so I bought Leopard and have upgraded to 10.5.8. The modem registers the connection (which means that the USB port is working), but my Mac still will not connect to the Internet. Is there a setting that I need to change, as well??
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
11/1/2009
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 8 years ago
Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5,182
Experience: IEEE, Microsoft
Verified

Hi,

 

can you tell us what happens when you try to connect your macs ethernet port to your router or modem?

 

Can you also tell us what type of internet service you have?

 

Thanks

Ask Your Own Mac Question
Customer reply replied 8 years ago
When I try connecting via the Ethernet port, nothing happens. I called Apple earlier this month and went through some diagnostics over the phone and they told me that I had to see a tech. So I scheduled an appointment at my local Apple store and a tech verified that the Ethernet port is dead. I didn't want to go with a $350 motherboard replacement, so I bought the USB adapter. When I connect the adapter, the modem shows an orange light, so apparently, the modem recognizes the connection. But I can't get my Mac to connect. I'm using Comcast internet service. The cable guy was just out today to hook up my service (I just moved yesterday) and he tested the Internet connection on his laptop, which worked.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 8 years ago

Ok,

 

One last question, What make andd model is the USB to ethernet you purchased?

 

Thanks

Ask Your Own Mac Question
Customer reply replied 8 years ago
The package, which is Apple, doesn't show a model number. I notice now that it does say, in fine print: "Compatible only with Macbook Air computers." Mine's not an Air....
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 8 years ago

Ok,

 

Can you tell me what model your Macbook is so I can give you a couple of options to look at, Or can you take the adapter out and let me know if there is a model number on a sticker?

 

Thanks

Ask Your Own Mac Question
Customer reply replied 8 years ago
This is a Macbook 2,1 that I purchased in 2007. The adapter is model A1277 copyright 2008.
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 8 years ago

Ok,

 

In that case it is an mb442z/a and this is the unit if I am correct?

http://store.apple.com/us/product/MB442Z/A

 

If I am then it was designed for the MacBook Air and people have had a very limited amount of luck using them with other Apple machines as the adapter has a special chip in it that looks for an Air so that it is designed not work with other machines.

 

This article will explain it a little more if you are interested http://reviews.ebay.com/Reason-MacBook-Air-Ethernet-Adapters-Don-apos-t-Work-On-Macs_W0QQugidZ10000000007214447

 

The person who wrote the article produces an aftermarket USB to ethernet that will work with your machine without any modification straight out of the box for $20.00 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320441247463&ih=011&category=11175&ssPageName=mem_guide:1&rd=1

 

Let us know if you need more info or clarification.

 

Thanks

Eric

Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5,182
Experience: IEEE, Microsoft
Verified
Claws224 and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago
Thank you so much - it's hard to believe that Apple doesn't make an adapter that works on all of their machines!
Mac Support Specialist: Claws224, IEEE Datacommunication Engineer replied 8 years ago

I agree 100%

 

Over the years they have manufacturered different adapters, however they have been propriitary to the model series which is why I prefer a universal unit so I can have it for all machines.

 

I actually carry one of the universal adapters with me so when I go to Mac clients I know I can plug it in and it will just work.

 

Let me know if you need more info.

 

Thanks

Eric

Ask Your Own Mac Question
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5,182
5,182 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

5,182 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have purchased a new Mac and downloaded my files from my
I have purchased a new Mac and downloaded my files from my external back up drive. Everything seems to be working except my mail account. I have a hotmail account which downloads as mail on my laptop … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have recentley purchased a new I phone 8s. I went to a
Hi! I have recentley purchased a new I phone 8s. I went to a telstra shop to buy and get phone setup. They couldnt transfer my contacts from my old phone and have told me to contact Apple to restore m… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
When I turn on my ipad it is telling me that Activation
When I turn on my ipad it is telling me that Activation required … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I did sent you a request a few weeks ago and I am wondering
Hi Jason, I did sent you a request a few weeks ago and I am wondering if I missed your reply, as I understand now that a reply was sent and I might not have seen it. Can you send it again. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Want to know how I can get kendel books on my I pad. I have
Want to know how I can get kendel books on my I pad. I have an app, … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
37 satisfied customers
I purchased a new Apple MacBook Air. Went through the set up
I purchased a new Apple MacBook Air. Went through the set up routine and then didn't get a chance to use the machine for a few days. When I went to log in … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
It won't accept my Apple ID that goes with my Ipad. 10.5 or
It won't accept my Apple ID that goes with my Ipad … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I got a new watch Series 3 with cellular and gps. Took it to
I got a new watch Series 3 with cellular and gps. Took it to my carrier today and got it set up at Verizon. Got a new phone number for the watch itself. I tried the number and I get no call on the wat… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
My Macbook Pro is stuck on the prohibited sign at startup.
my Macbook Pro is stuck on the prohibited sign at startup. Tried … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Do I really need some devices on my Mac, MacKeeper, Zoom
Do I really need some devices on my Mac, MacKeeper, Zoom Diagnostics etc … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I need help with my mobile phone Samsung J7 Pro. After
I need help with my mobile phone Samsung J7 Pro. After switching off I can't get back on without my password ***** I can't remember it. I use my thumb print! How can I access my phone without my passw… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I tried to restart my iphone 4 and after I entered my Apple
I tried to restart my iphone 4 and after I entered my Apple ID and password ***** message on my iphone said I would receive a verification code which I should enter after my Apple ID password. Where m… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
My ipod is disabled. 14 months. Nothing
my ipod is disabled. JA: How old is your iPod? Customer: 14 months JA: What have you tried so far with your iPod? Customer: nothing JA: Anything else you want the Video Expert to know before I connect… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
We have once again lost the icon for road runner email. It
We have once again lost the icon for road runner email. It used to be located on the left corner like an icon when we opened internet in chrome. Where did it go? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
My Apple air laptop is heating up and the little fan is
My Apple air laptop is heating up and the little fan is running all the time. What to do? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
IPad ask me to do activation lock, I forgot Apple ID n
iPad ask me to do activation lock, I forgot Apple ID n password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
648 satisfied customers
It says it needs to be updated. I am to lock it etc. This is
It says it needs to be updated. I am to lock it etc. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have forgoten my apple password. The one that I saved no
I have forgoten my apple password. The one that I saved no longer works. I am trying to purchase an app and it won't let me without my password. Help … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x