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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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I have an Apple Laptop and a hp desk jet 990 printer. I attached

Customer Question

I have an Apple Laptop and a hp desk jet 990 printer. I attached the wire to my laptop but can't get the paper to revolve out. can you help?
Submitted: 7 years ago.
Category: Mac
Expert:  Daniel replied 7 years ago.
Hello my name is Dan.
Plug and play is easy but not that easy.
Please tell me what version Mac OS X you have. 10.3.x, 10.4.x or 10.5.x?
Customer: replied 7 years ago.
I think it's MacBook OS X 10.3
Expert:  Daniel replied 7 years ago.
OK, goto this HP site and download the drivers found there. After they have downloaded double click the file and install the drivers then get back to me and we will finish up.
Daniel and other Mac Specialists are ready to help you
Customer: replied 7 years ago.
Daniel, you said to go to this HP site but you didn't give me the site.
Expert:  Daniel replied 7 years ago.
Sorry, here it is now.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-13823-4&lc=en&dlc=en&cc=us&os=219&product=60098

Customer: replied 7 years ago.
Hi Daniel, I cannot access this web site.
Expert:  Daniel replied 7 years ago.
How are you connecting to me?
Customer: replied 7 years ago.
I am on my Macbook Laptop. What I mean is when I click on the HP website that you gave me it dosen't come up. Do I have to go the the site independently from this site?
Expert:  Daniel replied 7 years ago.
If the link in the box was active it would be blue or green not black. If it is black like the rest of the text then copy paste it into the address bar of your browser.