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Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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I am having trouble getting email from my pop accounts. (Cox)

Resolved Question:

I am having trouble getting email from my pop accounts. (Cox) It shows at the bottom its dowloading emails, but I never get anything. What I have been doing is deleting the account and re adding it, then I get the mail. (iMac using leapard)
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.

Is this the only account that you have?

Are you using Apple Mail? or another email application to get your mail?

Let me know,
Customer: replied 7 years ago.
I'm using apple mail. I ONLY HAVE THE ONE EMAIL on this system.
Expert:  Mike replied 7 years ago.

Apple Mail, great. Thanks for that.

Now, with your Mail app open, click once on the Mailbox anme of your email, like Cox or whatever it is called on the left.

Then, go to the Mailbox menu and choose Rebuild Mailbox.

See if it helps clear out whatever is causing it to stall.

If this does not help, then a trip online to your Cox Webmail may be in order.

There have been several instances lately where Spam/Junk Mail have been causing Mail to hang up and they need to be deleted BEFORE Mail tries to download them.

So let me know if the rebuild works. If not, we'll see about the webmail.

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