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Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 675
Experience:  8 years experience as a Mac administrator for a college
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Thunderbird crashed on my Mac - I lost all the folders and

Customer Question

Thunderbird crashed on my Mac - I lost all the folders and files; however, I have located all the folders (.msf) and files (.sdb) in Finder. So, the folders and files need only be restored in Thunderbird. How do I restore these files and folders?

Please help this is extremely important.
Submitted: 8 years ago.
Category: Mac
Expert:  Tom replied 8 years ago.
HelloCustomerand thanks for using

If you click on the smile icon at the left-hand side of the dock
Then at the very top click on Go and then Home
This will bring up your home folder
Double click on the Library Folder
Double click on the Thunderbird folder
Double click the Profiles folder
Your profiles will be in this folder
Double click on your profile folder should be something like randomcharacters.default

Double click the folder called Mail
Double click the folder called Local Folders
Put your old mail folders in here.
Customer: replied 8 years ago.

I moved all of the folders and files to the Local folder as directed above; however, these folders and files still do not appear in the Thunderbird Inbox. Please advise.
Expert:  Tom replied 8 years ago.
Lets see if your in the correct Folder

Start Thunderbird

Click on Tools and Account Options

Click on Local Folders

On the right where it says local directory click Browse

Are those folders that you moved in that folder?

If not take note of the folder and move them into it.

If they are already let me know

thanks for your patience on this one.
Tom and 4 other Mac Specialists are ready to help you
Customer: replied 8 years ago.

Thank you for your help. The problem has been corrected.
Expert:  Tom replied 8 years ago.
Great, I'm glad to here is is working now. Thanks for using