Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

first of all i had backed up my macintosh hd with the program

Customer Question
first of all i had...
first of all i had backed up my "macintosh hd" with the program SuperDuper! to a drive. then i loaded these cds witch i thought was leopard but instead i install tiger and i was 10.4.11 but now i am 10.4.9 what do i do my job is on the line!!!!!!!
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
7/2/2009
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
Hello, and thank you for asking your question,
I am Sr. Mac Tech Support Specialist, TD, glad to assist you.

--------------------------------------------------------------------------------
Could you provide me with the following information, so I can better assist you with your technical question:

• Could you specify what you are trying to do? Are you seeking to find out how to upgrade back to Mac OS X 10.5, retrieve your backed up files, etc)

Your answers to the questions I have submitted, will allow me to work with more detailed information, in order to effectively answer your question.

Thanks, ***** ***** be looking forward to your reply. Thank you!

Regards,

-TD
Ask Your Own Mac Question
Customer reply replied 8 years ago
well when i backed it up with super duper it put in a mess on my hard drive all over with programs and such so. i need to back it up complete ly back to the way it was the upgrade to leopard was nothing i need to do i can do that way later.
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Thanks for your reply.

Because I do not have a copy of SuperDuper! available for me to access, I am going to be relying alot on what you see, so I can help you navigate this issue and get your files straight. So when you speak of making a mess on your hard drive, did "scatter" the applications, files and folders from your back up, all over the Macintosh HD?

-TD
Ask Your Own Mac Question
Customer reply replied 8 years ago
it scattered every thing
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Thanks for the reply Linda.

Ok here is what I suggest first take all of the Application icons you see, then click on the Finder icon on your Dock.

• This will open a Finder window detailing your current Home folder.
• Select Applications folder to open and now begin to drag and drop all application
or program icons you see within your Macintosh hard drive.

I am going to have you going through processes step by step, so I can make sure all of your applications, files and folders can be placed in locations on your Mac OS volume for easy locating.

Once you are comfortable that you have moved all of your application icons safely in the Applications folder, then I need you to reply back to this post and I will
help you gather, organize and properly distribute your other files and folders.

Thanks, ***** ***** await your update.

-TD
Ask Your Own Mac Question
Customer reply replied 8 years ago
there is a folder in my drive says application can i just drag and drop that
Customer reply replied 8 years ago
also i have an early meeting can i do this let say 8:30 il will be pay you once everything has been finish but also you can contact me @***@******.*** thank you again for help i cant even get into keychain acsess for my internet so i found a way to internet tether for my iphone
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Hi Linda, and thanks for the update.

No need to worry about accepting anything yet until I can help you resolve this issue.
Payment is the furthest thing from my mind at this time. Let's get your files, and

Due to the way JustAnswer.com functions, we cannot make phone calls, we can only use the email and chat mediums available to assist you.

In regards ***** ***** Applications folder you see on the hard drive, remember, just the applications need to be dragged into that folder.

Finally, considering you have to table this until tomorrow, just reply back to this post and I will be glad to continue assisting you.

Thanks for your patience!

-TD
Ask Your Own Mac Question
Customer reply replied 8 years ago
i'm back but heres the deal my computer has my application already in the application folder but there shaky quit unexpectedly and no files staring like its new im just starting to put my apps on my finder but do i delete the duplicates even my safari is shaky quiting
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Thanks for the update Linda.

As long as you have the originals, you can remove the duplicate files, folders and applications to the Trash.

However, DON'T delete the Trash until all applications, files and folders that you need and/or aware of, are where they need to be and functioning.

I also have some more steps for you to work on, in an effort to get this issue resolved for you.

For repairing Safari:

• From your desktop,
•Click anywhere on a blank space on your desktop. Now you should see Finder listed near the Apple menu icon.

• From the Finder menu, click on Go, then Home from the
drop-down menu. This will take you to your Home folder.

• Locate and open the Library folder

• Within Library folder look for the Preferences folder and open it.

• Locate and remove to the Trash, these files:

- com.apple.Safari.plist
- com.apple.Safari.RSS.plist

Once you have completed this, click the back arrow located in the upper left corner of the window you are in. This will return you back to the Library folder.

• From within the Library folder, select the folder entitled "Caches" and remove it to the Trash as well.

* Close all windows now and once you have cleared all duplicates off your Macintosh hard drive, perform this simple procedure (below) to repair all permissions for your applications, files and folders:

-RUN DISK UTILITY-

Go to Finder Menu bar
• Click Go > Utilities > Disk Utility and open up Disk Utility app.
• Click on Macintosh HD volume (or on the name you have changed
this volume to.)
• Select "Repair Disk Permissions"
**Let Disk Utilities run this repair permissions until completion.

( This is not often a necessary step, but in the many of the hands-on software and Mac OS X troubleshooting I have done on Macs, I almost always run it just because it does repair alot of the permissions on files which can sometimes affect how certain applications, files and folders work. It also improves your Mac's performance a bit too:)

Once this process is completed and there are no errors in red at the completion of the process (if there are, re-run Repair Disk Permissions just once more), close this utility.

* Now navigate around your Mac, checking applications as well as Safari's functionality.

Update me when you have a chance so I can get an idea how your system is
functioning.

Thanks again for hanging in there with me Linda, while I am assisting you on this issue.

Regards,

-TD
Ask Your Own Mac Question
Ask MacTechTrainer Your Own Question
MacTechTrainer
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
1,700 Satisfied Customers
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years

MacTechTrainer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPhone 7+. I have an iPhone 7+ that I purchased
I have an iPhone 7+ that I purchased directly from an Apple store about 18 Months ago. I have suspicions that someone is getting copies of the messages that I am sending & receiving. Is something like this possible? If so how can I check to see if it is being done without the other party knowing that I have discovered this ? … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
IPHONE IS DISABLED, CONNECT TO ITUNES. IPHONE 6 PLUS. Just
just today, tried connecting to itunes, message says itunes could not connect the value is missing … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
Iphone disabled wont connect to itunes. Iphone 7 almost a
iphone disabled wont connect to itunes JA: What's the make/model of your device? How old is it? Customer: iphone 7 almost a year old JA: How long has this been going on? What troubleshooting have you … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My iPhone froze with text message on top of screen, iphone i
my iPhone froze with text message on top of screen … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My iphone is not responding and says no service? It is an
my ohone said something about rest my settings. It has not been working for about thirty minutes … read more
Kris R
Kris R
IT Manager
Computing
2,296 satisfied customers
Its has an activation lock. IPhone 6s. My iPhone was stolen
my iPhone was stolen when I got it back it was locked and I cant figure out my password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,979 satisfied customers
It will not hold a charge. IPhone iPhone 7. About a year
About a year ago. Ihavetriedturning it off and deleting old emails, etc. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Not paying to fix is iPhone. Message reads...iPhone
not paying to fix is iPhone. Message reads...iPhone disabled...connect to iTunes. How if it is disabled? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
My husband and I both have iPhones. Mine an iPhone 6s, his
My husband and I both have iPhones. Mine an iPhone 6s, his an iPhone 5s. He did an update the other day, and it asked for the Apple ID. We gave the Apple ID from my iCloud and oh boy! We've been synch… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Apple iPhone 6s screen issue The screen of my iPhone 6s
Apple iPhone 6s screen issueThe screen of my iPhone 6s became black suddenly, but when it is connected to a computer, it seems working.I tried factory resetting procedure, but it didn't work.What shou… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I backed up my iphone using iTunes on my iphone. I then
I backed up my iphone using iTunes on my iphone. I then tried, perhaps before the backup was completed, to upgrade my iphone software to ios 11.0.2. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
All of a sudden it is frozen. iPhone 6S. IPhone 6S about 2
15 min ago I just used it to text and 10 min later it was all black and appeared dead. Nothing works. I put the charger on, nothing. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Trying to download photos from iphone to computer. Iphone 7.
Im not real good at this but my iphone shows update apple and iphone backup needed … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
501 satisfied customers
I bought a new iphone 7plus and cant transfer from my iphone
i bought a new iphone 7plus and cant transfer from my iphone 5. th enew phone has me sign into icloud and then asks for a code which i give it and then asks to approve from other device which i do and… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My iPhone is disabled and I can't use it. IPhone 7 I have
iPhone 7 I have had it for one year. I was trying to load new operating system and didn't know my Apple ID password ***** I have one but I tried to many times so I am locked out. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My Iphone will not open for use. IPHONE 6 LESS THAN 6MONTH
Hi my name is***** and my Iphone will not open for use … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have iPhone 5 that says iPhone is disabled connect to
i have iPhone 5 that says iPhone is disabled connect to itunes but whne try to connect it show me this mesg "iTunes could not connect to this iPhone. The value is missing." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Itunes cannot connect to iphone the value is missing, iphone
itunes cannot connect to iphone the value is missing … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
37 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x