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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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All of the mail in my inbox just deleted except for 5 old messages.

Customer Question

All of the mail in my inbox just deleted except for 5 old messages. None of them have gone to trash. Can I retrieve them?
Submitted: 8 years ago.
Category: Mac
Expert:  Daniel replied 8 years ago.
Ok, a little info here.
Are you using Mail on your Mac?
What type of account?
Who is the account with? .mobileme, roadrunner, Gmail
Have you changed any settings?
Customer: replied 8 years ago.
yes, I'm using mail on my mac
it's an aol account
I don't think I changed any settings....when I turned it on my mail just disappeared
Expert:  Daniel replied 8 years ago.
Can you see them on AOLs mail or are they gone from there also?
Did you just do an Apple update? And do have backup such as TimeMachine?
Customer: replied 8 years ago.
They are also gone from aol mail. I haven't done an update recently. I do backup with time machine but unfortunately the recent ones that I really need are not backed up!
Expert:  Daniel replied 8 years ago.
I feel your pain. I have had success with Data Rescue from Prosoft. As long as you don't save files or write to your hard drive, most if not all can be recovered, it is time consuming and the Data Rescue is about 100.00 to buy. But it really really works, I also suggest an external drive to save the recovered stuff to.
As to why this happened I can't say with certainty as there are many variables.
I can not offer much else without having the machine to work on. Sorry.
The url for Prosoft is: http://www.prosofteng.com/

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