How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MacTechTrainer Your Own Question
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1700
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
15556539
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

My MacBook Pro crashed - got gray screen and you need to restart

Customer Question

My MacBook Pro crashed - got gray screen and 'you need to restart your computer...' message in three languages. I have tried to restart it but I just get the same error message.

I have taken out the battery briefly then restarted and pushed cont alt p r. It did the twice start-up, but I just got the same error message.
Submitted: 8 years ago.
Category: Mac
Expert:  MacTechTrainer replied 8 years ago.
Hello, and thank you for asking your question, with JustAnswer.com/Mac.
I am Sr. Mac Tech Support Specialist, TD, glad to assist you.

--------------------------------------------------------------------------------
Here are some steps you can try to resolve the issue. Now I know you have
performed a PRAM reset, so I am going to recommend you try this procedure:

SMC RESET-
The SMC (System Management Controller) is a computer chip built on the logic board of Mac portables. It is responsible for power management of the computer.

Here are the steps I recommend you try:

• If the computer is on, turn it off.
• Disconnect the AC adapter and remove the computer's
battery.
• Press and hold the power button for 5 seconds and then
release the button.
• Reconnect the battery and AC Adapter.
• Press the power button to restart the computer


If you have any more questions, regarding your technical issue, please feel free to reply to this post as I am always ready to assist. Thank you!

Regards,

-TD
Customer: replied 8 years ago.
I've tried this already a few times. I just did it again and I got a loud beep when I pressed the power button after I replaced the battery and power cord. then I got a gray screen with the apple logo and gray spinning wheel. then a darker gray curtain-like effect happend and the 'You need to restart..." error appeared.