Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

we were hit with a power blackout. when i rebooted everything

Customer Question
worked fine, except the color...
we were hit with a power blackout. when i rebooted everything worked fine, except the color on my dell flat screen monitor was outa whack. i tried for hours to get some help from that lame org., but they finally punted and claimed it was a problem with my mac graphics card.
what next?
Submitted: 8 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
6/2/2009
Mac Support Specialist: Rob, Mac Genius replied 8 years ago
Rob
Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
Experience: 14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.
Verified
Hello,

I won't blame the Mac graphics card or the Dell display. But, I will blame the power blackout. This could help though.....reset the PRAM by restarting or if the computer is not running now, pressing the power button and immediately hold the

Command Option P R keys

keep holding these keys until you hear 3 startup chimes, then let go. You should then startup normally.


After that, the way to find out if there is a hardware problem is to startup your computer by the install CD and see if the color problems persist.

The only way to find out if the display has actual problems is to connect it to another computer.

If you have a tower computer you could shut down, open the case and reseat the video card by pulling the video card out of it's slot then putting it back in.
Ask Your Own Mac Question
Customer reply replied 8 years ago
how can i answer your question as to whether or not you helped me when i haven't had time to try your solutions. be patient. i won't cheat you.
Mac Support Specialist: Rob, Mac Genius replied 8 years ago
Take your time. Don't let the emails or buttons on the web page make you feel pressed to accept an answer here. The emails are automatic and my line at the bottom is just like a email signature. I put it on every post so, it's automatic. But, it is a reminder that I am telling you everything that I know and if it helps you, accept the answer, that's all.

So, no rush at all. Do this at your pace. You have all the options here.

Thanks,
Rob
Rob
Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
Experience: 14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.
Verified
Rob and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago
I did the re-install, no help. I'll try the display on a friend's computer, but there must be an easier way.
But I'll accept because I feel you did what you could. If you think of another way to address the display color, e-mail me later.
Bob Sherman.
Mac Support Specialist: Rob, Mac Genius replied 8 years ago
There is never an easy way when something like this happens. I've seen power spikes, blackouts and lightning strikes do some nasty things to computers.

There is one way to figure out if the problem is the display or the computer. If you have another display to connect to the computer, connect it, fire it up and see if it looks normal. Whether it's your display, your neighbor's, friend's, relatives. Any other display that you know is working good.

Thanks for the accept.
Ask Your Own Mac Question
Ask Rob Your Own Question
Rob
Rob
Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
409 Satisfied Customers
Experience: 14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.

Rob is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get into apps with my fingerprint. How can I just
I cannot get into apps with my fingerprint. How can I just use my pass code instead? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Cant get it to automaticlly turn off after call is finished.
cant get it to automaticlly turn off after call is finished … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I'm trying to work out how to transfer wav and mp3 files
I'm trying to work out how to transfer wav and mp3 files from my computer to my ipad pro … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I'm not able to upload an iMovie to my facebook account. I
I'm not able to upload an iMovie to my facebook account … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Won;t accept my password. Iphone 7. I just realized when by
I just realized when by accident I deleted Zelle pay … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have PSE 12 on my Mac...have used it for years. All of a
I have PSE 12 on my Mac...have used it for years. All of a sudden, the organizer no longer shows the menu on the bottom so I can't get to the editor. What happened? How can I get the bottom menu back?… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I plug in my iPhone and nothing appears on the screen and it
I plug in my iPhone and nothing appears on the screen and it begins to beep continuously (the same beep it makes when I normally plug it in) … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have I mac. I can't tell you it is the last one before
i can't tell you it is the last one before your current one but the problem is on start up it show me a folder with a question mark … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I cannot open micosoft outlook, a caption pops up saying
i cannot open micosoft outlook, a caption pops up saying there is an error … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
My Mac is acting very strange. It is freezing up and it
My Mac is acting very strange. It is freezing up and it won't wake from the sleep mode correctly. It just restarts.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I change my pass word and when i did I went back and I think
i change my pass word and when i did I went back and I think I forgo it … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I play the spite and malice game and when I click on it it
I play the spite and malice game and when I click on it it says welcome but the screen is black. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have been trying to verify my apple ID password for weeks
I have been trying to verify my apple ID password ***** weeks now; can you help? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I am unable to buy gift cards for I tunes. I was hacked and
I am unable to buy gift cards for I tunes. I was hacked and I changed my password, but now I just get the ...we can't send it now...try again later message … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
My phone does not work since I upgraded. I can hear the
My phone does not work since I upgraded. I can hear the phone ring, but no message comes through. When I call out nothing happens. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Ii have forgotten my computer password. Signing in. It is an
Ii have forgotten my computer password JA: What exactly are you having trouble accessing? Customer: Signing in JA: What's the brand and model of your computer? And the Operating System (OS)? Customer:… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I cannot access Mail on my iPad. It was fine yesterday but
I cannot access Mail on my iPad. It was fine yesterday but now comes up as a blank page. I changed my mail password ***** case that was the problem … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I purchased a new Apple IPad yesterday and I can't remember
I purchased a new Apple IPad yesterday and I can't remember my password ***** open the I-Pad. Each time I try to open it I receive a message that the iPad is disabled and I must wait xxxx no. of minut… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x