How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard.1 Your Own Question
Category: Mac
Satisfied Customers: 769
Type Your Mac Question Here...
Richard.1 is online now
A new question is answered every 9 seconds

Hp psc 1315 replaced black ink cartridge and now it tells me

Customer Question

Hp psc 1315 replaced black ink cartridge and now it tells me to check print cartridge. I have had this since 2005 with no problems. I have replaced with another new cartridge with same result. I have cleaned the contact points. I have unplugged printer and restarted.
Submitted: 8 years ago.
Category: Mac
Expert:  Richard.1 replied 8 years ago.


My name isXXXXX to graphic


I would like to help resolve the problem for you



Could we try to Align the new cartidges please, as below, thanks.


1 From the HP Director ( start, all programmes ), choose Settings, choose Print Settings, and then choose Printer Toolbox.


2 Click the Device Services tab.


3 Click Align the Print Cartridges.


Clean cartridges is also in here to, try to clean them too...


Hopefully this will fix it for you


if not, let me know to further assist.







Customer: replied 8 years ago.
Hi RIchard, Thank you for your answer. I cannot access the HP Director nothing happens when I attempt to open it. I should mention I am on a iMac.
Expert:  Richard.1 replied 8 years ago.





I am not sure why you Director will not open, I am not a Mac Expert and there are Mac Experts here to help,


I will opt out and get your question moved to the Mac category, they will be able to advise you better than me


Hold tight, I will re-categories you


All the best