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My name isXXXXX to
I would like to help resolve the problem for you
Could we try to Align the new cartidges please, as below, thanks.
1 From the HP Director ( start, all programmes ), choose Settings, choose Print Settings, and then choose Printer Toolbox.
2 Click the Device Services tab.
3 Click Align the Print Cartridges.
Clean cartridges is also in here to, try to clean them too...
Hopefully this will fix it for you
if not, let me know to further assist.
I am not sure why you Director will not open, I am not a Mac Expert and there are Mac Experts here to help,
I will opt out and get your question moved to the Mac category, they will be able to advise you better than me
Hold tight, I will re-categories you
All the best