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Mac mail not receiving

Customer Question
My MAC MAIL accounts will...
My MAC MAIL accounts will not RECEIVE mail. I can SEND, but not receive. I can access all accounts via web, but not via MAC mail. This has happened before.   I've even changed settings to: pop.att.yahoo.com instead of: sbcglobal.
Submitted: 8 years ago.Category: Mac
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Answered in 24 minutes by:
5/4/2009
Mac Support Specialist: Brandon M., Mac Support Specialist replied 8 years ago
Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm
Verified
Hello,

Which accounts have stopped receiving mail? at&t mail? If there are any others, let us know!

Thanks,
Brandon
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Customer reply replied 8 years ago
ALLOF THEM. My normal address suffix is: @sbcglobal.net
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
Hello, and thank you for asking your question,
I am Sr. Mac Tech Support Specialist, TD, glad to assist you.

--------------------------------------------------------------------------------
Could you provide me with the following information, so I can better assist you with your technical question:
• What version of Mac OS X are you using on your Mac?
(i.e. "Mac OS X 10.5.6" -)
( If not sure how to check version of Mac OSX system- Click on Apple icon (Apple Menu) on upper left corner of screen- from the menu select "About this Mac" - you will see your version in the popup window)

Your answers to the questions I have submitted, will allow me to work with more detailed information, in order to effectively answer your question.

Thanks, ***** ***** be looking forward to your reply. Thank you!

Regards,

-TD
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Customer reply replied 8 years ago
MAC OS X Tiger   10.4.11
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Thanks for your reply.

I have 2 sets of Incoming and Outgoing email server addresses for SBC Global and AT&T emails because I am not quite sure which email service you have.
However, if you look further below, I have a process I would like you to try, in order to make sure your email is able to receive again.

Incoming mail server SBC Global Yahoo!: pop.sbcglobal.yahoo.com
Incoming mail server AT&T/SBC: pop.att.yahoo.com (Port: 995 with SSL)

Under Mail > Preferences, go to your 3rd party email and verify your current POP (incoming) server information is correct:
pop.att.yahoo.com (or pop.sbcglobal.yahoo.com)
• Type in full email address in User name
• Correct port should be 110 or 25 (can be changed under Advanced tab in
Mail Preferences >Accounts and then tested)
• No need to set Authentication
• Uncheck the use secure authentication (SSL) checkbox.

Try to configure your incoming email with these settings in Mac OS X Mail and see if this helps. Remember, the port settings applies for both Incoming email servers that I have listed here.

Let me know if this helps, I will be watching for your update.

Thanks!

-TD
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Customer reply replied 8 years ago

I retrieved this email from the web, SAFARI, NOT Mac Mail.
I will try AGAIN to reset port.
Last time, I set it to 110. Not good. I will again attempt: 25

I've attempted to reset port to 25. And UNCHECK (SSL)

NO DICE.

As before, I am able to retrieve mail from SAFARI, but not Mac Mail.

WHAT NEXT?

Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Thanks for the update.

Could you provide me exactly what email services you have specifically, that are not allowing you to receive emails? (i.e. AT&T or SBCGlobal- Yahoo, Gmail, .Mac, etc.)
(**Note: Please do not provide your full email account. To preserve the privacy of your email account, JustAnswer.com has a block that will display your email address in "X's" so there is not need to post it in your reply.)
I just need to know exactly which service you have is my reason for inquiring.

•Also by clicking on Mail>About Mail, can you verify what version of Mac OS X Mail you have?

I am doing a little more research to determine what could be affecting your inability to use your email accounts for receiving email via Mac OS X Mail.

Thanks again, I await your reply.

-TD
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Customer reply replied 8 years ago
The suffix to all my accounts/addresses is: @sbcglobal.net

I have NO OTHER other accounts.

I pay for DSL connection through AT&T.

My version of OS is: 10.4.11 TIGER

I can access ALL accounts via web based SAFARI -- very labor intensive to sign in, sign out, find something on web, then start process again...and again...

Also, I can't control character appearance via SAFARI.   I can w/MAC Mail.
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 8 years ago
Thanks for this confirmation.

Actually, I was also trying to find out what version of Mac OS X Mail (the mail application itself) that you currently are working with on your 10.4.11.
You can locate that by clicking on Mail>About Mail.

Also just to update you, please review this link below,
there are other Mac OS X 10.4.11 users who have been experiencing the same issue as you

SBCGlobal email receive/send issues (with Mac Mail- Tiger)

Additional step:
What I would like for you to also try in the meantime, while I am still researching the SBCGlobal email issue is a little test. Below, I have a link to Thunderbird 2 for Mac from Mozilla (the developer of web browser Firefox 3)

Thunderbird 2.1 for Mac

• I am suggesting you try this great 3rd party email client for Macs with at least one of your SBC Global.net emails, just to test in lieu of the Mac OS X Mail client to see if you can receive and send mail with that email account using this 3rd party email client.

Please update me with this little test I am offering to let me know if you are experiencing anything the same or different with this other Mac friendly email client.

In the mean time, I will still be looking into this Mac OS X Mail (Tiger) issue with sbcglobal.net not receiving emails and will reply back you for more technical steps that I think can help in this case

Thanks so much for your patience, I will be awaiting your update.

-TD


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