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I have used Thunderbird for my email for several months. Recently…

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I have used Thunderbird for...
I have used Thunderbird for my email for several months. Recently I have been off the computer for 3 weeks. Today I went to use Thunderbird and could not receive or send my emails. My service provider is Comcast. They said they could not help me because they cannot address Thunderbird problems(?). Now what do I do? I use an Apple. Can you help me?... Read full answer
I have used Thunderbird for my email for several months. Recently I have been off the computer for 3 weeks. Today I went to use Thunderbird and could not receive or send my emails. My service provider is Comcast. They said they could not help me because they cannot address Thunderbird problems(?). Now what do I do? I use an Apple. Can you help me? I am not able to receive emails so how will you be able to answer my question using my email address? I am not sure you can help me!
Submitted: 10 years ago.Category: Mac
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Answered in 37 minutes by:
4/16/2009
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 10 years ago
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
Hello, and thank for seeking technical assistance for your Mac .I am Sr. Mac Support Specialist, TD at your service.

Here are some steps I recommend you try to resolve the issue with your inability to receive or send emails using Thunderbird.

First make sure your Comcast email address and password XXXXX correct
• Make sure you have the correct Incoming mail server and Outgoing mail server addresses for Comcast. These 2 addresses are crucial to you being able to receive (Incoming) and send (Outgoing) your emails.
Comcast incoming mail server address: mail.comcast.net.
Comcast outgoing mail server address: smtp.comcast.net

• Then from the Thunderbird menu bar, click on Tools and select Account Settings


graphic

• you will then have to check under Server and Outgoing Server (SMTP) and make sure the Comcast incoming and outgoing server addresses are correct using the server addressed I provided for you above.

graphic

If you have these setting configured correctly and the settings are saved you should be able to access your email as well as send out emails.

If you have need for further assistance, please do not hesitate to reply back to this post.

Regards,

-TD
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Customer reply replied 10 years ago
I have done as you advised. I went under TOOLS then ACCOUNT SETTINGS. So far so good. Then I clicked on the option "Outgoing Server (SMPT)".

In the box that opens it says : "smpt.comcast.net - smpt.comcast.net (Default)."
Underneather that opened box it says :
Description: smpt.comcast.net
Server Name: smpt.comcast.net
Port: 587
User Name: <not specified>
Secure Connection: None

There is no option for "Incoming mail Server" that your Reply refers to.

I then went to an option : "Server Settings" where it says,
Server Type: POP Mail Server (Note: I never saw "POP" before tonight)
Server Name: pop.comcast.net Port 110 Default 110
User Name: agdungan

When I talked with Comcast earlier this evening the person said, "Oh, If it says "POP" then I cannot help you. You have to get Thundrebird Support to advise you(!)."

What does POP mean and how do I get away from it? Do I just type in the incoming mailserver address that you gave me , mail.comcast.net ? If so, what about the Port 110 that is given?

The box cautions against setting up "multiple SMPT servers". I was not trying to do that.

I guess I do not see that I have made any progress so far. What Comcast's site offers me does not cover the same items that you have suggested. Any other suggestions?

Still hoping ....Customer
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 10 years ago
Thanks for your detailed update and reply.

Here is a comcast incoming mail server address you can try:
Comcast incoming mail server: mail.comcast.net
Make sure the Port Address is : 110

From the Thunderbird menu bar again click Tools >Account settings
• Click on Server Settings again as this is for checking and configuring your incoming mail server.

For Comcast Outgoing Mail Server, the port address is: 587
Remember to change this address in Account Settings, click on
Outgoing Server (SMTP) selection

graphic

Try this route and then see if this works
I will be watching for your reply, so please let me know if I can continue to help:)

Regards,

-TD
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
MacTechTrainer and 87 other Mac Specialists are ready to help you
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Customer reply replied 10 years ago
Hello TD,

Your suggestions all were helpful, however I had already done that process.

Earlier today I went back to Comcast and ultimately found that the problem was in the password. When I got a young woman who stayed with me and gave me a new password XXXXX began to work out. I now can send and receive email. I also learned to use the comcast .com to get email rather than going through Thunderbird at all. This is all so GREEK to me. But at least I am back with my communications.

I appreciate your courteous patience and information. Thank you for your help.

Cheers, Customer
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 10 years ago
My pleasure! And thanks so much for the Accept!

We are always glad to provide the answers that will help you with your Mac technical needs. Thank you for using JustAnswer.com!

Sincerest Regards,

-TD
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