How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I would like to know why the email I send through my Comcast

Customer Question

I would like to know why the email I send through my Comcast service is not going through.
Submitted: 8 years ago.
Category: Mac
Expert:  justchat_1 replied 8 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

-What is the make and model of your computer?

-What is the name of your email program? Or do you use web based access?

-What is the domain of the email account you are trying to send to? (the part after the @ symbol)

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
Customer: replied 8 years ago.
1) iMac G5, Power Mac 8-1
2) Safari?
Expert:  justchat_1 replied 8 years ago.
I will transfer you to the mac category and another expert should assist you shortly.
Expert:  jhannell replied 8 years ago.

Hello nan,


What email program are you currently using, when you try to send your messages?

Customer: replied 8 years ago.
Until 2/27 I had both Earthlink and Comcast. Earthlink was cancelled as of 2/27 and I have not been able to send emails since.
Expert:  jhannell replied 8 years ago.

Thank you,


what program are you using?

Thunderbird or Outlook?

Customer: replied 8 years ago.
I don't know. Neither of those words is familiar.