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Shawn, Computer Engineer
Category: Mac
Satisfied Customers: 275
Experience:  15 years of Mac software and hardware troubleshooting experience, 10 years of programming experience
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I downloaded Boingo Wireless software while waiting for a flight,

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I downloaded Boingo Wireless software while waiting for a flight, and now I can't remove it. Whenever I drag it to the trash can, a window pops up and says that the program can't be deleted because it is running. Whenever I try to stop it from running, the program doesn't give me the option. I've tried going to their site to try to delete my account, but to no avail. Please help!

Unfortunately Boingo has not provided an uninstaller for their program. However, there's a way we can still get rid of it.

1) Reboot your computer in Safe Mode ( )
2) Drag the GoBoingo icon from your Applications folder into the trash
3) In the finder, choose Go->Home and navigate to Library/Preferences
4) Delete the file com.Boingo.GoBoingo.plist
5) Reboot in normal mode

This should get rid of the application and its preferences.

I hope this helps! Let me know if you have any more questions. Kind regards,

Shawn and other Mac Specialists are ready to help you
Customer: replied 8 years ago.
Awesome. Thank you!