Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

Hello - maybe you have a simple answer for a frustrating problem.

I have an iMAC 24"...
Hello - maybe you have a simple answer for a frustrating problem. I have an iMAC 24" with dual core purcahsed in 2006 and have never had a real problem until now. When I turn on my iMac the system never seems to boot up all the way.. It begins to start up and then I get errors (slowly over time) 1st that my Inserted disk is not readable, then blue screen and then the icons on botton appear, but you cannot access any thing. the little circular ball "thinking" is on and firefox bounces up and down but you cannot open it
Show More
Show Less
Ask Your Own Mac Question
Answered in 42 minutes by:
1/2/2009
Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2,186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Verified
Hi,

What version of Mac OS X do you have on this iMac?

Do you have your Installer disks for it?

Let me know and I can help you figure this out.

Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

Mike - nice to meet you...

 

This is my wifes computer and I do not know where she keeps the information on her computer. She will be back in about one hour.

 

I do know that the iMAC was purchasd new in September 2006. Since then she added software so the system could run in either MAC or PC platform. This was installed about 6 months ago (not used in PC though).

 

I will have to wait for her return to find out if she has an installer disk. (probably does)

 

Danny

Customer reply replied 8 years ago

Mike - I have two install disc

 

Mac OS X Install Disc1 and Disc 2

 

On the disc it says Mac OS version 10.4.7 amt version 3A113 , disc version 1.0

No problem.

Get back to me when you want to.

The information can be found by going to the Apple menu and choosing About this Mac... and then clicking on the More Info button.

However, if it does not start far enough for you to get there, let's try something first and then see if it goes to the Finder.

Turn off the Mac and then turn it on and hold down the SHIFT key at the same time. Keep the key down until it looks like it is booting up.

Release the key and wait for it to finish or give you a log in screen. This can take some time so be patient with it.

Log in and then restart again. See if this helps any.

Mike
_____________________________________________
If this Answer has helped you, please click Accept so I can be
paid for assisting. Positive Feedback is also appreciated!
_____________________________________________
Ask Your Own Mac Question
Customer reply replied 8 years ago

Mike - this does not help. Normally we need to hold down the Option Key when we turn it on to go into MAC mode... I tried the shift key as you suggested and I also tried the shift key and Option Key.. no luck.

 

Holding the Option Key when turning on is normal since the software was installed to run PC / or MAC...this has not been a problem.

 

Any other ideas?

OK.

Hold down Option and then when you click on the Mac HD to boot into the Mac, then hold down the shift immediately after you hit the arrow or continue button. This should bring you to Safe Boot.

The option key brings up the Startup Manager which is Open Firmware, not OS X, so the above should still work. Just hold down shift after you choose the drive.
Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

mike

 

This does not help , I tried several times with no luck.

After a few minutes the error ! Disk Insertion ... "the disk you inserted was not readable by this computer"... The eject button is blue for defailt, however nothing happens other than the colored "wating ball" indicator. eventually this errors goes off the screen but the "waiting ball" is still going and we can still not open any icons on the bottom (they are all there).. desktop never shows up though.

 

Any other ideas??

 

Danny

 

OK.

We need to boot from the CD Install disk 1. Hold down the C key after your turn on the Mac.

When it boots up, it will go into the Installer. Answer the Language question and then go to the Menu Bar and choose Disk Utility from the menus.

In Disk Utility, click on the Hard Drive on the Left side and then click on Repair Disk on the right side. When it finishes, if any error were reported, then run it again until it says all is well.

Next click on Repair Permissions and let it finish.

When done, click on Quit from File Menu and then Quit from the Installer to restart.

When it restarts, try holding down the X key. When (if) it starts into OS X, release it and then hold down the Shift key.

Let's see if that works. If we get into OS X and you can use it, go to your System Preferences and click on Startup Disk preference. Click on your Hard Drive/OS X to make it the default. This will stop it from having you choose everytime you reboot or start up.

Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

Mike -

 

I get this error while running... "First Aid failed"

Disk Utility Stopped repairing "Mcintosh HD" because the following error was encountered

 

The underlying task reported failure on exit

 

then in red in the dialog box

 

"Invalid Sibling link"

Volume check failed"

 

Error: The underlying task reported failure on exit

 

1 HFS volume checked

1 Volume could not be repaired because of error...

 

The first time I got her I hit OK on the First Aid Failed and nothing happened after that?

 

Not sure what to do next?

 

 

OK.

That means something has happened to the Hard Drive directories and it is not able to fix it.

2 things are options here...

1. you can back up your Mac and then reformat the hard drive and reinstall the OS and your backups,

Or,

2. You can get a copy of Disk Warrior and see if it will fix the disk by repairing the directories. Another app to try would be Drive Genius.

Both are paid apps and are essential to a tech like myself, but may be a little pricey for a one time (hopefully) use.

Disk Warrior is a great app and I would recommend that before scrapping the drive and losing everything/starting over.

If you have a good backup system in place, then option one is a better choice. Just make sure your backup can be restored. If you want to try to repair it first, get Disk Warrior.

Let me know,
Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

The computer is apparently stuck in repairing permissions for the last 5 minutes.. not sure anything else is going to happen.

 

Is it possible to back up the drive when it is in this condition?

Let it finish. This can take some tjime to complete.

If after about 20 minutes or more, then it may be hung because of the directory errors.

Do you have access to another Mac with FireWire ports?

Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

Mike - we decided to go with Option 1 . it still stops and will not repair...

 

We do have another Mac (same system) but we do not have a fire wire itself. Both system have ports..

 

Do you recommend that I get the fire wire and try something before resetting the system?

 

How do I go about resetting?

 

Thanks

 

Danny

 

Hi,

You will need the Firewire cable and then we put the bad Mac into Target Disk Mode and connect it to the good Mac with a cable.

You will need a Firewire 400 to 400 cable, or depending on the Mac(s) Firewire 400 to 800 or 800 to 800.

Once connected you can run Backup (if you have it) or use a free program called Carbon Copy Cloner to make a clone.

Or, at the least, you will be able to copy the files you need, music, picutres, documents, etc... and then we can reinstall the OS and start over.

Reinstalling is simply going through the Installer and then choosing Options and telling the installer to erase and install the OS. This will put a new OS X on and then you can connect via Firewire again to copy your data back.
Keep in mind that you will need to reinstall your applications and will need serial numbers, etc... to get back to work. If you only used Apple software, Mail, Safari, etc... then you will only need to set them back up.

I am going out for a while and will check back in later to see how you are making out with your backup.

Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

Mike - good morning..

 

We made DVD back ups of the critical informaiton a couple a months ago so we decided to go ahead and re-install the OS X system.

 

So, we get stuck once again.

 

1. I installed the disc 1, get to the Welcome to the Mac OSx Installer

a) Introduction -- OK

 

2. License Agrrement -- agreed OK

 

3. The system goes to Select a Destination ( and stops here)

.... no destination options are created?

 

What should I try?

 

Danny

Ok.

Do any drives show up?
If so, is there a triangle in the HD icon?

If there is, then click on it and then click on the Options button below it and choose Erase & Install. Then close that window and you will now see you can choose that drive as a destination.

If the Hard Drive does ot show up, then we have a different problem now.

Let me know,
Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

Mike

 

No drives show up when I select OS Installer.. it stops as noted in the previous message. (two options show up when I was in the repair mode)

 

 

OK.

Go to the Menu bar again and choose Disk Utility.

Check to make sure the drive shows up in there. We will use that to set the drive up and then go back to the installer.

Mike
Ask Your Own Mac Question
Customer reply replied 8 years ago

OK -- Under disk utility I see the HArd Drive..

 

Next?

OK.

Click once on the drive icon and then click on the Partition tab. In here, click on the pop-up menu for partitions (it probably says current) and choose 1 partition. You can also highlight the name of the drive (it will change to Untitled) and name it what you want.

Then click on Partition button at bottom.

Let it finish and then quit the Disk Utility.

Now you should see the Hard Drive as a choice and you can continue the installer.

When the Installer finishes, let it reboot and then make sure to run Software Update from the Apple Menu again and again until it tells you your software is up to date.

Now you can copy your backed up files back onto the drive.

Let me know if you need anything as you proceed.

Mike
_____________________________________________
If this Answer has helped you, please click Accept so I can be
paid for assisting. Positive Feedback is also appreciated!
_____________________________________________
Ask Your Own Mac Question
Customer reply replied 8 years ago

OK - so far so good, it is currently going thru "checking your installation DVD" and is 6% complete... changing about 1% each 30 seconds or so....

 

I will continue and let you know how it ends up.

 

Thanks

 

Danny

Good!

Checking the DVD is probably not needed, but let it continue.

Let me know how it proceeds.

Mike
Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2,186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Verified
Mike and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago

Mike - thanks very much.

 

The computer is back to its "new self"

 

I will Accept now...

 

Have a great 2009!

 

Danny

You do the same and thanks!

Mike
Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2,186
2,186 Satisfied Customers
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I installed macOS high sierra version 10.13,1 and know
i installed macOS high sierra version 10.13,1 and know evertime i close lid on MacBook pro 15" early 2011 i have to reboot it to get screen bock on … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I turned off my iPad right after I bought an audio book. I
I turned off my iPad right after I bought an audio book. I lost it. Can I find it? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I replaced my cracked screen at Staples and cannot restart
I replaced my cracked screen at Staples and cannot restart my phone … read more
Jon
Jon
Bachelors Degree
390 satisfied customers
It is hung up, I changed my network and the ApplTV is no
it is hung up, I changed my network and the ApplTV is no longer connected to the network. When I turn on ApplTV two Icons are displayed ... Computer (I looks like it is selected) and settings. I can't… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I am trying 2 activate a replacement phone, it is asking for
I am trying 2 activate a replacement phone, it is asking for my Goggle password ***** I can't remember it HELP! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Is there a problem between SlingBox and Mac OS High Sierra
Hello Is there a problem between SlingBox and Mac OS High Sierra 10.13.1 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I can't play any games because I need to have updates to 6.0
I can't play any games because I need to have updates to 6.0 or more … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I deleted my mailbox trash. When I went back to my email, I
I deleted my mailbox trash. When I went back to my email, I found that the iCloud box had disappeared. It was the primary address for almost all of my personal mail. I tried a few things but nothing b… read more
Jon
Jon
Bachelors Degree
390 satisfied customers
Can I get a new sim card to change from teltra 3-00 to apple
can I get a new sim card to change from teltra 3-00 to apple 5 ipad from your store cost please. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My ipad screen has gone black and will not respond or open
my ipad screen has gone black and will not respond or open up. Does this mean the ipad is out of date or is the battery done? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Cannot connect to epson ET_4550 Printer. 10.13.1. Tried to
Printer says it is hooked up with wi-fi but shows not connected… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My mac went down from a power outage, upon restarting it has
my mac went down from a power outage, upon restarting it has no sound. I am using an Apollo 8 duo. Under preferences (sound) it says "the selected device has no input/output controls" … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
Have recently purchased an i-Mac,I had Aperture on my
Have recently purchased an i-Mac,I had Aperture on my Mac-Mini and now I cant update my Aperture 2 on an i-Mac what is wrong ? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I installed Sierra. The MacBook was supposed to restart. The
I installed Sierra. The MacBook was supposed to restart. The screen is grey there is a circle With a diagonal line in the middle of the screen. Intermittently the apple logo flashes ver quickly in the… read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
How do I find my security key? My Computer is a Mac mini,
My Computer is a Mac mini, about 2 years old I am running Mac OS High Sierra … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
We are trying to open cell phone that is diabled. it says to
we are trying to open cell phone that is diabled. it says to connect to itunes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My iPad Air is locked. My 4 digit password won't register
My iPad Air is locked. My 4 digit password *****'t register and when I try to shut it down, I can't do so. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
It appears there is a problem to do with iCloud with
It appears there is a problem to do with iCloud with messages being sent back and forth on a duplicated basis. i have spent over 2 hrs with Apple who suggest there is problem with "spooling" and I sho… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x