How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aggie Mac Master Your Own Question
Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience:  B.S. Biology from Texas A&M University and Long-time Mac User
Type Your Mac Question Here...
Aggie Mac Master is online now
A new question is answered every 9 seconds

On my MacBook Im trying to use Back to My Mac over the internet

Customer Question

On my MacBook Im trying to use Back to My Mac over the internet on a T Mobile modem. When I try and turn on Back to My Mac it comes up with this message: "Back to My Mac isn't working Properly because it requires a router that supports NAT Porting Mapping Protocol". I have spoke to Tec Support at NetGear and they said I can turn off NAT on my Router but it leaves my system open to Hackers which is not good. They did say there was another way by altering the setting on the MacBook but I'm not sure what needs altering can you help. I hope you can I would really like to crack this if possible. Best Regards XXXXX XXXXX
Submitted: 9 years ago.
Category: Mac
Expert:  Aggie Mac Master replied 9 years ago.
Some third-party Internet routers use a technology called UPnP (Universal Plug and Play), which is similar to NAT-PMP. Back to My Mac works with both NAT-PMP and UPnP.

If Back to My Mac isn't working and you use a third-party router, make sure UPnP is enabled. Consult the device's documentation or contact the manufacturer for information about enabling UPnP.

Third-party router devices that work with Back to My Mac (as of 24-June-2008) *
Manufacturer and model     Router firmware version tested
ActionTec MI424-WR
Belkin F5D7230-4 WIRELESS G ROUTER, v. 7000     9.01.10
Buffalo WHR-G54S     1.40
D-Link DI-524 HIGH SPEED 2.4GHz 802.11G WIRELESS ROUTER, rev A     1.23
D-Link DI-624 HIGH SPEED 2.4GHz 802.11G WIRELESS ROUTER, rev C     2.76
D-Link DI-604, v. E1     3.53
D-Link DI-614+ v. A2     2.34
D-Link DGL-4100, v. A3     1.7
D-Link DGL-4300, v. A4     1.7
D-Link DWL-G730AP WIRELESS G POCKET ROUTER, v. B (with NAT enabled)     2.00
D-Link WBR-1310 WIRELESS G ROUTER, v. B     2.01
D-Link WBR-2310 WIRELESS G ROUTER, v. A     1.04
D-Link WBR-1310 v. B1     2.02
D-Link WBR-2310 v. A1     1.02
Linksys BEFSR41 v. 2     1.46.02
Linksys BEFSX41     1.50.18
Linksys BEFSR41, v. 4.3     2.00.02
Linksys WAG300N     1.01.06
Linksys WCG200, v 2.1
Linksys WRT54GS v. 7     7.50.2
Linksys WGA54G, v 2.1     1.16
Linksys WRT54G WIRELESS G BROADBAND ROUTER, v. 3     4.21.1
Linksys WRT300N WIRELESS N BROADBAND ROUTER, v. 1.1     1.51.2
Linksys WRT54GX4 (with SRX400)     1.00.20
Linksys WRT54GX2 ver 2 (with SRX200)     1.00.08
Microsoft MN-500, v. 0004
Microsoft MN-700, v. 0004
Netgear WGR614 WIRELESS G ROUTER, v. 8     1.1.1
Netgear WGT634NA
Netgear WPN824     1.0.19_1.0.1NA
Netgear WPN824 RANGEMAX WIRELESS ROUTER, v. 2     2.0.10_1.2.17NA
SMC Barricade SMC7004ABR     1.42.012
Trendnet TEW-432BRP v.C1.1R     2.00.0012
Zyxel P-330W     1.8
Zyxel X-550     1.6

Is your NetGear router on that list of routers?