Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Mac mail very damn picky about who it will and will not ...

Customer Question
Mac mail very damn picky...
Mac mail very damn picky about who it will and will not communicate with. It will not send to my company''s outlook system except as reply to email from my company''s outlook. I have no idea who else it is not communicating with.
Submitted: 9 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 33 minutes by:
7/21/2008
Mac Support Specialist: Aggie Mac Master, Mac Genius replied 9 years ago
Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience: B.S. Biology from Texas A&M University and Long-time Mac User
Verified
What version of OS X are you running? Also what model of mac are you using?
Ask Your Own Mac Question
Customer reply replied 9 years ago
Mac Book Pro
Tiger 10.4
Mac Support Specialist: Aggie Mac Master, Mac Genius replied 9 years ago
Alright, there have been updates to 10.4 that have fixed issues in Mail. Click the Apple menu and go to Software Updates. Install all available updates. This very well may fix the problem. If not let me know, and we can check the settings within Mail.
Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
Experience: B.S. Biology from Texas A&M University and Long-time Mac User
Verified
Aggie Mac Master and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 9 years ago
only update was one for I tunes...time to set settings.
Mac Support Specialist: Aggie Mac Master, Mac Genius replied 9 years ago
When you are in Mail:

Click Mail>Preferences

Then click the Accounts Tab

You will then see your email accounts on the left column.

Make sure you write down all your account information provided, such as Incoming Mail Server, User Name and in the Advanced tab record the port, SSL yes/no and type of authentication.

Go back to account information, and look at the bottom where it says "Outgoing Mail Server (SMTP)"

Click on the drop down menu, and click "Edit Server List..."

You will now see the settings for outgoing mail servers, make sure that the server name is XXXXX XXXXX well as your user name and password XXXXX the advanced tab.

The reason we recorded the information before is in case we wish to delete and reenter them.

Let me know if you found any errors in the server information given to you by your company.

If not, I will walk you through deleting and reentering.
Ask Your Own Mac Question
Customer reply replied 9 years ago
everything seems to be in order, but some punctuation nuances that may or may not make a difference.
my outgoing server is smtp.mac.com:cedmundwright

When I hit the drop down box on edit, it says in use by account
(edited for privacy)

is this right?
Mac Support Specialist: Aggie Mac Master, Mac Genius replied 9 years ago
Many people have experienced problems recently with .mac, it makes it easier for me to help you now that I realize that is your service. Last week, with the release of the new iPhone, Apple also changed .mac to MobileMe.

MobileMe is Apple’s new Internet service for Mac, iPhone, iPod touch, and PC that takes the best of .Mac and adds many new features.

You need an update to use all of the new MobileMe features. So go to the Apple Menu>System Preferences, then click on .Mac

It should then prompt you to download an update for MobileMe.

It will install, then sign in with your member name and password.

Hopefully this will fix your problem, if not reply and I will dig deeper into the Apple literature on known issues with the new MobileMe service.

Here is a FAQ on the .Mac to MobileMe transition:
http://support.apple.com/kb/HT1932

If this fixes your problem, please kindly select * ACCEPT * so I can be rewarded for my efforts.
Ask Your Own Mac Question
Customer reply replied 9 years ago
Did not prompt me to update for Mobile Me when I went to .Mac.
Mac Support Specialist: Aggie Mac Master, Mac Genius replied 9 years ago
For some reason I had thought you said 10.5, you are on 10.4.

I found the definitive answer now:
http://support.apple.com/kb/HT2296

1. Open Mail.

2. Choose Preferences from the Mail menu.

3. You have an existing .Mac account so select it and click the minus button. This will not delete any of your messages from the email server. Make sure the Account Type of the account you're about to delete does not say POP; if it does then skip to step 5.

4. Add a new IMAP account with the following settings.
In the email address field, enter the primary email address you want to use to send email from, [email protected] [email protected] Note: If you were not previously a .Mac member, you will be unable to send email [email protected]

- Incoming Mail Server: mail.me.com

- Outgoing Mail Server: smtp.me.com (make sure to use authentication with your outgoing mail server)

After creating the account, you can add additional addresses in the Email Address field in the preferences for your account. Separate additional addresses with a comma. For example,[email protected],[email protected],[email protected] When configured this way, Mail will not use aliases from MobileMe, and additional email addresses added in Mail will not show up in Webmail.

This is directly from Apple, so it should work perfectly. Again, if not let me know.

If this fixes your problem, please kindly select * ACCEPT * so I can be rewarded for my efforts.
Ask Your Own Mac Question
Customer reply replied 9 years ago
ok, you've worked hard..I'll accept...one final question tho. The link seems to say to do this only if you want a .me mailbox. Are you thinking this will also iron out my send and recieve problems as well? Thanks.
Mac Support Specialist: Aggie Mac Master, Mac Genius replied 9 years ago
Yes, and because you had the .mac service before, you can either use the .me or .mac address. It is a win, win for you. I believe they are requiring this because of a server transition on their end.

It should fix your problems with the .mac address problems too.

Thanks for using Just Answer; it has been a pleasure to help you!
Ask Your Own Mac Question
Ask Aggie Mac Master Your Own Question
Aggie Mac Master
Aggie Mac Master
Aggie Mac Master, Mac Genius
Category: Mac
Satisfied Customers: 316
316 Satisfied Customers
Experience: B.S. Biology from Texas A&M University and Long-time Mac User

Aggie Mac Master is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Do you help with iPhones? IPhone 8iOS 11.2.2. I've just
I've just received a new phone and trying to restore from back up from my computer but only gets a ceratin way and the iPhone swiitches off after a a minute or so and the restore then says it's disconnected. How do I keep the iPhone on long enough for the restore process to complete? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My iPhone 6sis disabled. the message is "iPhone is disabled.
my iPhone 6sis disabled. the message is "iPhone is disabled. connect to iTunes." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I am trying to download from iCloud iPhone 6 to new iPhone
I am trying to download from iCloud iPhone 6 to new iPhone 8 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have an IPHONE 7 and the screen says Iphone disabled
hi Pearl, I have an IPHONE 7 and the screen says Iphone disabled connect to Itune … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I put my iPhone 6 plus to charge, now it says iPhone is
I put my iPhone 6 plus to charge, now it says iPhone is disable connect to Iturnes … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I just bought a new iphone 8. im trying to erase the iphone
I just bought a new iphone 8. im trying to erase the iphone 5 that I have and somehow forgot a restrictions passcode. I don't even remember setting one up … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Powering on iPhone. iPhone is disabled connect to iTunes. I
powering on iPhone. iPhone is disabled connect to iTunes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I lost my iPhone in an Uber and find my iPhone was not
I lost my iPhone in an Uber and find my iPhone was not turned on … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
IPhone says iPhone is disabled connect to itunes when i
iPhone says iPhone is disabled connect to itunes when i connect to iTunes it says could not connect to this iPhone the value is missinh missing* … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My iphone 6 says iphone is disabled....HELP.? GIVE ME A
JUST DAYS AFTER MY SCREEN WAS CRUSHED. ALL INFO BACKED UP LAST WEEK TO ICLOUD … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
IPhone IOS 11.2.1 My iPhone keeps getting slow and crashed
iPhone IOS 11.2.1My iPhone keeps getting slow and crashed time to time.It seems that it has a virus on it !!! Some times it gets a bit hot.How can I reinstall the IOS on it ?… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Is it possible to determine if a iPhone that was unlocked
Is it possible to determine if a iPhone that was unlocked has been activated? I mailed it and did not send tracking. I don't know where the phone is right now. I mailed it to a friend and want to know… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
My iPhone keeps locking up. Iphone 6. For about a month. I
My iPhone keeps locking up JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone 6 JA: How long has this been going on with your Apple device? What ha… read more
Cris
Cris
58 satisfied customers
I cannot turn off my Iphone. Iphone 6S. 5 minutes. No--but
I cannot turn off my Iphone JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Iphone 6S JA: How long has this been going on with your Apple device? What … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
It will not hold a charge. IPhone iPhone 7. About a year
About a year ago. Ihavetriedturning it off and deleting old emails, etc. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Not paying to fix is iPhone. Message reads...iPhone
not paying to fix is iPhone. Message reads...iPhone disabled...connect to iTunes. How if it is disabled? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x